Mg Trainer

Job description Conduct induction orientation training for all new joiners sales service back office Deliver regular training sessions on MG product features variants and technology Sales process customer journey Soft skills - communication grooming customer handling CRM usage and documentation process Conduct refresher trainings as per OEM dealership training calendar Coordinate with OEM trainers for central online training programs and certifications Maintain training records attendance scores and feedback Align training modules with MG brand standards and dealership SOPs Support HR in organizing role-plays mock sessions and contests to improve skills Promote a culture of continuous learning and professional behavior in the dealership Escalate critical issues that hamper smooth execution of processes at dealership to Dealer principal MG team and ensure they get resolved Skills Competencies Excellent verbal and written communication skills English local language Strong Analytical Skills Strong presentation and public speaking skills Good product understanding and ability to simplify technical concepts Confidence patience and positive attitude Good coordination planning and documentation skills Proficiency in MS Office PowerPoint Excel Word Customer-focused and process-oriented mindset Good presentation skills Friendly and Team player Energetic and Positive Attention to detail Process Driven Education Graduate in any discipline MBA in HR Marketing or Diploma in Training Automobile will be an added advantage Job Type Full-time Benefits Health insurance Provident Fund Schedule Morning shift Weekly Off Supplemental Pay Yearly bonus Experience 1-3 years of experience in training sales coaching or customer service preferably in automobile retail hospitality sector Fresher with excellent communication and presentation skills may also be considered Work Location In person Speak with the HR 91 9075088116 Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Provident Fund Education Diploma Preferred Experience Training 1 year Required total work 1 year Required Work Location In person