Customer Relationship Management Manager

3 weeks ago


Kolkata, West Bengal, India Mercantile Full time
Customer Relationship Management (CRM) Manager

Job Summary:

The CRM Manager will develop and implement strategies that enhance customer engagement, retention, and lifetime value.. This role involves managing customer data, analysing user behavior, and driving personalized marketing campaigns to improve customer satisfaction and loyalty.

Key Responsibilities:

CRM Strategy & Execution

- Develop and implement a CRM strategy focused on customer acquisition, retention, and loyalty for mobile devices.
- Define and optimize customer journeys for different segments, including new, existing, and returning customers.
- Lead the integration and maintenance of CRM software .

Customer Data & Insights

- Analyze customer data, purchase behavior, and feedback to identify trends and opportunities.
- Work with cross-functional teams (marketing, sales, and support) to improve customer experience.
- Ensure data accuracy, compliance, and security in line with GDPR or other data protection regulations.

Personalized Marketing & Engagement

- Create and manage automated email, SMS, and push notification campaigns to enhance engagement.
- Develop loyalty programs and promotions to boost repeat purchases and customer lifetime value (CLV).
- Collaborate with the e-commerce and sales teams to implement targeted upselling and cross-selling campaigns.

Customer Support & Retention

- Work closely with customer service teams to enhance support and reduce churn rates.
- Develop and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction (CSAT).

Qualifications & Skills:

Experience:

- 3-5+ years in CRM management, preferably in the mobile devices, telecom, or e-commerce industry.
- Experience with CRM platforms (Salesforce, HubSpot, Zoho, etc.) and marketing automation tools.

Technical & Analytical Skills:

- Strong understanding of customer data analytics, segmentation, and reporting.
- Familiarity with AI-driven CRM tools, predictive analytics, and machine learning for personalized campaigns.
- Proficiency in Excel, SQL, or BI tools is a plus.

Soft Skills:

- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced, data-driven environment.

  • Kolkata, West Bengal, India KONE Full time

    The RoleIn this position, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of elevator systems. Your primary responsibilities will include managing customer relationships, executing service visits, planning your workload, raising sales leads, and managing your proximity stock. Additionally, you will...


  • Kolkata, West Bengal, India BetheBee Full time

    Job ResponsibilitiesClient Communication:• Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.• Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.• Act as a bridge between clients and internal teams,...


  • Kolkata, West Bengal, India Abakkus Asset Manager Private Limited Full time

    Experience: 8-12 Years Abakkus Asset Manager Private Limited Abakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors. In just 6 years...


  • Kolkata, West Bengal, India Abakkus Asset Manager Private Limited Full time

    Experience: 8-12 Years Abakkus Asset Manager Private Limited Abakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors. In just 6 years...

  • Relationship Manager

    3 weeks ago


    Kolkata, West Bengal, India Dewars Garage Ltd Full time

    We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.ResponsibilitiesUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to...

  • Relationship Manager

    3 weeks ago


    Kolkata, West Bengal, India YES BANK Full time

    Job Summary: The ideal candidate will be responsible for managing Key Clients – HNIs and Ultra HNIs and providing expert relationship management experience as a Domain Expert. Key Responsibilities: Drive the acquisition of Personal Banking and Wealth Management relationships for Owner/Promotors/Directors/CFOs/Corporate Treasuries Wealth in liaison with the...

  • Relationship Manager

    2 weeks ago


    Kolkata, West Bengal, India Cholamandalam Securities Limited Full time

    Job DescriptionCompany DescriptionChola Securities is a 100% subsidiary of Cholamandalam Investment and Finance Company Limited, a Murugappa Group Company. As a leading broking and distribution company, we have been providing investment solutions to individual clients and equity advisory services to institutional investors for nearly 29 years. We are proud...


  • Kolkata, West Bengal, India RECEX Full time

    Job Overview The Customer Relationship Manager CRM will be responsible for managing customer interactions and resolving issues related to billing escalations and overall customer satisfaction CSAT The role involves working closely with various internal teams ensuring timely billing processes handling customer complaints and continuously improving...


  • Kolkata, West Bengal, India STAFFIAA Full time

    Job Title: Relationship Manager – Gold LoanLocation: Kolkata, HowrahExperience: Minimum 2 years in pure gold loans or branch banking with gold loans as a cross-selling productEducation: Graduation (Mandatory)Job Type: Full-timeJob Summary:We are seeking a dynamic and results-driven Relationship Manager – Gold Loan to join a Leading Bank in Kolkata. The...

  • Relationship Manager

    3 weeks ago


    Kolkata, West Bengal, India The People Operations Full time

    Urgent hiring for DM and RM In CAT Axis Channel for Life Insurance company CTC Up to 5 LPA Locations: Mumbai Raipur Jamshedpur Lucknow Kanpur Barielly Kolkata Rajkot Durg KEY RESPONSIBILITIES -------------------------------------------------------------- Service through relationship management Establishing and strengthening relationship with the...


  • Kolkata, West Bengal, India Dewars Garage Ltd Full time

    We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.ResponsibilitiesUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to...

  • Relationship Manager

    3 weeks ago


    Kolkata, West Bengal, India Chola MS General Insurance Full time

    Relationship Manager Bank Assurance (Induslnd Bank)We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring...


  • Kolkata, West Bengal, India Paradise Placement Consultancy Full time

    Job Description: The Relationship Manager-Wealth is the ultimate face of the business as (s) he is going to be the final point of contact with the client. (S)he would be responsible for acquiring High Net Worth relationships and managing & retaining such relationships by delivering the best standards of services. (S)he would be expected to establish...

  • Relationship manager

    10 hours ago


    Kolkata, West Bengal, India OrbiTouch HR Full time

    Urgent Hiring || Relationship Manager ||KolkataProfile- Relationship managerExperience- 2+ yearsCtc-10 lpaWorking Days :- 6 DaysLocation-KolkataJob Responsibilities:- Relationship Manager should have a good demographic understanding of IFA's/HNI/UHNI families across the state and cities.- A good working relationship with IFA's is extremely important.-...


  • Kolkata, West Bengal, India Anand Rathi Share and Stock Brokers Ltd Full time

    Relationship Manager The Relationship Manager is the ultimate face of our business, serving as the final point of contact with clients. Key Responsibilities: Acquire and manage High Net Worth relationships by delivering exceptional service standards. Establish strong ties with clients through customized financial planning and advice. Maintain client...


  • Kolkata, West Bengal, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Relationship Manager Job Description We are seeking a highly motivated Relationship Manager to join our team. Key Responsibilities: Develop and maintain a deep understanding of the demographics, needs, and preferences of IFA's, HNI, and UHNI families across various states and cities. Nurture strong working relationships with IFAs, identifying their business...


  • Kolkata, West Bengal, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Urgent Hiring || Relationship Manager ||KolkataProfile- Relationship managerExperience- 2+ yearsCtc-10 lpaWorking Days :- 6 DaysLocation-KolkataJob Responsibilities:- Relationship Manager should have a good demographic understanding of IFA's/HNI/UHNI families across the state and cities.- A good working relationship with IFA's is extremely important.-...


  • Kolkata, West Bengal, India Waytogo Consultants Full time

    The NRI Relationship Manager plays a pivotal role in fostering long-term client relationships through continuous engagement and risk assessment. Key Responsibilities Financial Solutions: Provide tailored financial solutions to NRI clients, upholding exceptional service standards. Engagement Tracking: Record and monitor all interactions with clients via the...


  • Kolkata, West Bengal, India TATA CAPITAL Full time

    Job Purpose The purpose of the job is to be responsible for building and nurturing strong long-lasting relationships with high-net-worth clients providing them with expert financial advice and personalized wealth management solutions The role requires a deep understanding of financial markets investment products and a commitment to delivering...

  • Relationship Manager

    3 weeks ago


    Kolkata, West Bengal, India Tata Mutual Fund Full time

    Job DescriptionJob Description1. Aggressively drive the sales numbers and achieve the business targets for Education loans2. Maximize sales through a network and relationships with educational institutes.3.Carry out regular meetings and sales calls with prospective clients on a regular basis to source business4.Develop and maintain strong liaisons with the...