Global Sharepoint Engineer

Summary -Own solution development in the respective area through operational steady state managing the operations delivery design and engineering of all service and systems in scope ensuring stability and integrity and meeting customer service levels Major accountabilities Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations business domains and or geographical boundaries Monitor measure report and review performance of services Ensure the overall user experience is taken into account when designing and deploying new solutions and services Take accountability to ensure adherence with Security and Compliance policies and procedures Key performance indicators Stable compliant secure and cost-effective operations measured by Availability Performance Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents issues in business -Learning Agility Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision clear strategy and execution against the plan Minimum Requirements Work Experience Proven Ability to Develop trust-based relationships with key regional Ambiguity Major Change Major Change Proven Ability to Develop trust-based relationships with key regional Ability to work and lead a cross-functional team in a matrix Strong customer orientation Experience working cross-functionally and trans-nationally Experience working cross-functionally and trans-nationally Market and customer intelligence stakeholders stakeholders environment Skills Risk Management Risk Management Audit Methodology Identifying and Testing Controls for Business Risk Audit Methodology Identifying and Testing Controls for Business Risk Organizing and planning Organizing and planning Active Learning Active learning Active learning IT Service Level Management IT Service Level Management Knowledge of IT Infrastructure systems Knowledge of IT Infrastructure systems Quality decision making Quality decision making Languages English Skills Desired