[Apply Now] Technology Apps Support Intmd Analyst

About the Team The Data Solutions organization aims to support Citi on its journey to adopt a data driven culture by delivering innovative technology solutions and simplifying access to quality data and business intelligence The Data Solutions Production Management organization provides business critical application management and support to our SMBF clients globally We pride ourselves on delivering industry leading technical and operational excellence by applying engineering innovation learning risk management and automation across our systems and user environments About the Role The Apps Support Intmd Analyst is a developing professional role Deals with most problems independently and has some latitude to solve complex problems Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction job family Applies analytical thinking and knowledge of data analysis tools and methodologies Requires attention to detail when making judgments and recommendations based on the analysis of factual information Typically deals with variable issues with potentially broader business impact Applies professional judgment when interpreting data and results Breaks down information in a systematic and communicable manner Developed communication and diplomacy skills are required in order to exchange potentially complex sensitive information Moderate but direct impact through close contact with the businesses core activities Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams Responsibilities The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders provide short-term resolutions and work with relevant technology partners for long term remediation Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals Act as a liaison between users traders interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases from development testing and deployment into production perform post release checkouts after application releases and infrastructure updates Develop and maintain technical support documentation Considers implications of the application of technology to the current environment Analyzes applications to identify risks vulnerabilities and security issues Makes evaluative judgments based on analysis of factual information resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements Directly impacts the business by ensuring the quality of work provided by self and others impacts own team and closely related work teams Exchanges ideas and information Active involvement in and ownership of Support Project items covering Stability Efficiency and Effectiveness initiatives Performs other duties and functions as assigned in a concise and logical manner Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and or other team members Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 2-5 years experience Basic knowledge or interest about apps support procedures concepts and of other technical areas Participation in some process improvements Previous experience or interest in standardization of procedures and practices Basic Business knowledge understanding of financial markets and products Knowledge experience of problem Management Tools Understands of how own sub-function integrates within the function and commercial awareness Evaluates sometimes complex situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence Good customer service communication and interpersonal skills Good knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder Education Bachelor s University degree or equivalent experience Skills Application Support Experience 3-5 years of strong Application production support experience in the financial industry Experience using call ticketing software Linux 2 - 3 years of experience Database Good SQL experience in any of the RDBMS Scheduler Autosys CONTROL-M or other schedulers will be of added advantage Programming Languages UNIX shell scripting Python PERL will be of added advantage Microsoft Strong knowledge of Microsoft based operating systems Experience using troubleshooting Office with emphasis on Word Excel Additional Skills preferable Other Applications Knowledge working experience of ITRS Active Console other monitoring tools Knowledge working experience of Autosys scheduler Job Family Group Technology Job Family Applications Support Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills Applications Support AutoSys Workload Automation Control-M Workload Automation Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster