District It Analyst

Key Responsibilities Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Help staff or clients through a series of actions either face-to-face or over the phone to help set up systems or resolve issues Troubleshoot system and network problems Diagnosing and solving hardware or software faults Replace parts as required Provide support including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications Set up new users accounts and profiles and deal with password issues Respond within agreed time limits to call-outs Work continuously on a task until completion or referral to third parties if appropriate Prioritize and manage many open cases at one time Rapidly establish a good working relationship with customers and other professionals such as software developers District level procurement and Budget planning and management Test and evaluate new technology Conduct electrical safety checks on computer equipment Asset Management Allocation Tagging and tracking transfer maintain all type of asset records Backup Responsible to take users data backup Reporting Responsible to share district requirement and progress reports via various and analytical reports Training Train users on IT application process and assets uses Provide solution to end user to any type of IT issues Hardware Software Troubleshooting software laptops desktops printer scanner issues Software license management Asset Management Setting up Local Area Network MIS Reporting File server Firewall Network and Device Security IT Security Policies Access management Position Overview The District IT Analyst is the information technology in-charge for the district operations The incumbent handles the procurement deployment of IT assets managing them and any other matters related to information technology implementation in district The position will be responsible for all IT operations at District level and handle all types of technical issues at their respective district The incumbent will be required to share their district status report via various types of analytical reports The incumbent will be training users on IT App and asset usage Has to liaise with Operations for implementing function activity Task Budgeting and support Accounts Finance for Tally Access Communications for Backups Admin for office IT infra changes up gradation HR for documents scanning support Personality Self-driven result-oriented with a positive outlook and a clear focus on high quality output Excellent conceptual and analytical skills Demonstrable ability to think strategically innovatively and practically to ensure achievement of desired change objectives Proactive approach to problem-solving with strong decision-making capability Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Very strong interpersonal skills and the ability to build relationships with multiple stakeholders Empathic communicator ability to see things from the other person s point of view Ability to get along with variety of individuals and a team-player Willingness to travel up to 25 of the time at the state district village level in programme geographies Work Life Balance Must be mature and domestically secure Able to manage travel without upsetting domestic situation Able to work extended hours on occasions when required Technology skills Must be adept in use of MS Office particularly Excel Word Power point and ideally Access or similar database to basic level Internet and email Open for learning and adapting to new technologies being introduced in the organization Specific Job Skills Values Excellent working knowledge of computer systems security network and systems administration databases and data storage systems Servers and phone systems Data center management Firm grasp on IT infrastructure and operations best practices Excellent project management skills and strong ability to prioritize Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies Experience leading and managing large IT team Experience to handle escalations Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution Good Experience in Call management People management Vendor Management TAT management Experience in making and managing Budget and having knowledge about IT procurement Sound contextual knowledge of local issues organizational relationships social and cultural constraints and realities and environmental conditions Right to Education Child Psychology and Community Motivation Demonstrated ability to cultivate relationships collaborate with individuals in a culturally diverse setting and build consensus Ability to multitask and perform under stress situation Ability to treat people equally irrespective of gender Integrity towards the work and ability to know do what is right Striving to lead by performance excellence Working effectively and inclusively with a range of people both within and outside of the organization Empathy Good knowledge of MIS report preparation and presentation skills Knowledge about server Network and app testing and their functionality Good knowledge on various operating system Windows Linux Android etc Vendor and supplier networking and management Strong Learning and grasping capacity and a good memory of working of software and operating systems Good negotiation skills Preferred Education Background Hold a graduate post graduate degree in computer science IT MCA M Sc or similar qualification Additional qualification will include Diploma in Software Hardware and Networking Certifications in technologies like ASP NET Python Database Management Cloud technologies ITIL process knowledge and so forth Fluent in Hindi and basic knowledge of English local dialect Preferred Work Experience Minimum experience of 3-4 years in IT Hardware Networking and Server Management L1 L2 Experience of setting up LAN WAN File Server Firewall Cloud services management troubleshooting of Computers Accessories and Peripheral devices Also required is experience of Vendor Management MIS and Reporting on IT services Desired Competencies- Strategic Thinking - Think big yet act focused Taking Ownership - Feel responsible accountable Analytical Thinking - Stay true to your data Developing Talent - Growing and taking people together Ensuring Alignment - Think differently but work together Job Types Full-time Permanent Fresher Pay Up to 360 000 00 per year Benefits Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance Provident Fund Day range Monday to Friday Weekend availability Shift Day shift Ability to commute relocate Gonda Uttar Pradesh Reliably commute or planning to relocate before starting work Required Language Hindi Required Willingness to travel 50 Required Work Location In person