Room Service Supervisor

About Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime It comes from our belief that life is richer when we truly connect to the people and the world around us About the location A resort-like sanctuary in Kuwait s heart Discover a modern urban sanctuary in the heart of Kuwait City a contemporary curation of Middle Eastern architecture dazzling art and resort-like spaciousness where striking sculptures seamlessly merge with traditional design In this enclave of wonder - the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating - you ll find soaring rooftop restaurants leisure facilities and the city s largest guest rooms Catch up with friends in the chic surrounds of Al Soor known as La Chocolaterie of Kuwait relax in air-conditioned cabanas by the infinity pool ascend to a buzzing rooftop and wander the lush adjacent parkland And with the city s malls and souks within a few minutes drive you can experience all the spoils of the city without spoiling your precious relaxation time What You Will Do Oversee service of guest amenities to ensure guests are provided with a level of service in keeping with Four Seasons standards Ensure all in-room dining orders are delivered promptly accurately and presented to Four Seasons standards Handle guest requests complaints and special dietary needs Maintain personalized discreet and attentive service to enhance guest experience Supervise daily activities of Room Service staff including Order Takers Servers Assistant Servers and Minibar Attendants Train and coach team members on Four Seasons service standards etiquette and upselling techniques Prepare staff schedules assign duties and monitor performance Ensure all equipment trays minibars and service areas are clean well-stocked and maintained Coordinate with kitchen housekeeping and front office for smooth operations Conduct regular checks on service consistency food presentation and staff grooming Ensure compliance with health safety and hygiene regulations HACCP standards What You Bring Minimum 2-3 years of experience in F B service preferably in In-Room Dining in a luxury hotel Strong leadership training and team management skills Excellent communication and interpersonal abilities High attention to detail and commitment to service excellence Good knowledge of food safety hygiene and HACCP standards Ability to handle pressure and guest complaints with professionalism Fluent in English spoken and written What We Offer Complimentary single accommodation on full board basis in a high quality well-resourced compound with Wi-Fi internet Complimentary nights at other FS Hotels worldwide Opportunities to learn and grow with online and offline trainings Regular social and sports events Paid home leave with flight tickets Complimentary employee meals and Uniforms Health medical and insurance benefits Free transportation to and from work with Wi-Fi internet access Work Authorization The hotel will apply for work authorization for the successful candidate We look forward to receiving your application