High Salary Tech Support

3 weeks ago


Gurugram Gurugram India Work Fox Solutions Full time

Job Description Company Description We're building the future of enterprise AI transformation. Our advanced Agentic AI Platform integrates with 600+ enterprise applications, powering innovation through Unify Data, Unify Automations, Unify Applications, and Unify Agentic AI. What will you do: - Be the first line of support for our customers - responding to queries, resolving bugs, and ensuring smooth use of the UnifyApps platform. - Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time. - Collaborate closely with our engineering, product, and QA teams to solve complex problems and suggest product improvements. - Prevent ticket escalations by delivering high-quality, timely resolutions and educate users when deeper explanations are needed. - Contribute to our internal knowledge base, FAQs, and troubleshooting guides to help scale support. - Own your product area, stay updated on new features, and be a subject matter expert for our users. Command Centre & Monitoring: Monitor platform health through command centre dashboards, proactively identifying and addressing potential issues before customer impact. - Incident Management: Serve as first responder for production incidents, coordinating cross-team resolution efforts and documenting root causes for continuous improvement. - Alerts & Notifications: Triage and respond to system alerts, optimize alert configurations, and maintain escalation procedures to ensure rapid issue resolution. What makes you qualified - 0-1 years of experience in technical support, debugging, or enterprise software - Strong communication skills - you can break down complex problems simply. - Hands-on experience or knowledge of tools like Kafka, StarRocks, Graylog, API Browsers, Curl, and query analyzers. - Knowledge of databases like MongoDB or MySQL is a plus. - Self-starter mindset, strong team player, and eager to learn in a fast-paced environment. - Compensation Details: - CTC- Upto INR 8 Lacs per annum (Fixed). - In addition to the fixed CTC, INR 5 Lacs of Medical Insurance cover (Premium borne by the company). - Complimentary Breakfast, Lunch and Evening Snacks. Note- The company's policies are subject to change from time to time.



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