Only 24h Left: Production Support, Associate

2 weeks ago

Pune, Maharashtra, India Deutsche Bank Full time
Job Description

Production Support, Associate

Position Overview

Job Title: Production Support, Associate

Location: Pune, India

Role Description

- Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. one leg in, value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication).
- Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial.
- Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organization's reputation.
- These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Monitor production systems for performance, availability, and anomalies.
- Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure.
- Collaborate with development teams for bug fixes and enhancements.
- Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
- Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.
- Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties.
- Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications.
- Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers.
- Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines.
- Drive the development and implementation of the tools and best practices needed to provide effective support.
- Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment.
- Assist in the process to approve all new releases and production configuration changes ensure development includes all necessary documentation for each change and conduct post-release testing where required.
- Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
- Regularly review and analyze service requests and issues that are raised seek to improve the process and remove reoccurring tasks where possible.
- Perform reviews of existing monitoring for the platform and make improvements where possible.
- The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover.

Your skills and experience

- 6+ years (PSD2 Systems)
- 5/10+ years hands on IT support and interacting with application end users.
- Good analytical and problem-solving skills.
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels.
- Understanding of ITIL / best practices for supporting a production environment
- Preferred: ITIL v3 foundation certification.
- Preferred: Experience in a financial institution or large corporation good technology background.
- Preferred: Prior experience working in cloud based application.
- Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
- Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Technical competency

Technologies:

- Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL
- Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting).

DevOps Tools:

- Expertise in GitHub Actions for CI/CD pipelines.
- Experience with GitHub for version control and collaboration.

Incident and Operations Management:

- Familiarity with incident management processes for high-criticality systems.
- Strong skills in monitoring application performance, troubleshooting, and root cause analysis.

Soft Skills:

- Excellent problem-solving abilities in high-pressure scenarios.
- Strong communication skills to work effectively with stakeholders and cross-functional teams.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.

How we'll support you

- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

  • Accounts Specialist

    3 days ago

    Pune, Maharashtra, India PinnacleU Full time

    About the RoleAccountant Only 24h LeftA high level of expertise in accounting principles and proceduresFamiliarity with ERP systems and financial reporting tools

  • Only 24h Left) Associate Analyst

    2 weeks ago

    Pune, Maharashtra, India Avalara Full time

    Job DescriptionWe are looking for an Associate Analyst who would involve understanding the transactions on the Sales and use form and file tax returns for US states Must be a supporting member of the Professional Services team, ensuring client returns are filed. Work with team and all other tax personnel and deadlines, and observe processes to determine ways...

  • Only 24h Left) Business development associate

    1 week ago

    Pune, Maharashtra, India Neuraleap Technology Group Full time

    Job DescriptionOverviewThe Business Development Associate plays a critical role in the growth of the organization by identifying new business opportunities and nurturing relationships with potential clients. This position acts as a bridge between the company and its clients, requiring a proactive approach to understand client needs and align them with the...

  • Only 24h Left Associate Analyst

    3 weeks ago

    Pune, Maharashtra, India Avalara Full time

    What You ll DoYou will be reporting to the Manager Compliance You will work from the Pune officeWe are looking for an Associate Analyst - Notices to join our vibrant and swiftly evolving enterprise Providing an opportunity to flourish within a creative milieu and advance within our organisation The Associate Analyst will manage tax notice issues...

  • Only 24h Left Product Owner

    4 days ago

    Pune, Maharashtra, India Cummins Full time

    b Product Owner - Enterprise PLMDescriptionResponsible for working with Agile Product Managers and other stakeholders to define stories and prioritize the Team Backlog in support of the product roadmap Responsible for supporting the organization s mission operations structure and goals for streamlining the execution of program priorities in support of...

  • Only 24h Left Associate

    3 weeks ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job Title AssociateLocation Pune IndiaRole DescriptionThis role is for a Software Engineer responsible for design development and unit testing software applications The candidate is expected to ensure good quality maintainable scalable and high performing software applications are delivered to users in an Agile development environment The candidate...

  • Only 24h Left) Product Specialist

    2 days ago

    Pune, Maharashtra, India Atlas Copco Full time

    Our solutions are a key part of most industries - electronics medical research renewable energy food production infrastructure and many more Working with us means working with the latest technologies and groundbreaking sustainable innovations Join us on our journey for a better tomorrow Your RoleTo provide technical expertise and support in the...

  • Only 24h Left Human Resources Associate

    4 days ago

    Pune, Maharashtra, India ZS Full time

    Job DescriptionZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here youll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers...

  • Only 24h Left: Production Agent

    5 days ago

    Pune, Maharashtra, India Wipro Full time

    Role PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous...

  • Production Support Associate

    3 days ago

    Pune, Maharashtra, India LTIMindtree Full time

    About the RoleLTIMindtree is seeking a skilled Production Support Associate to join our team. In this role, you will be responsible for providing level 2 production support and willing to work in a 24x7 rotational night shift environment.About YouWe are looking for individuals with good knowledge of Unix, shell scripting, and Oracle, as well as ITIL...

  • Only 24h Left: Senior Associate

    2 weeks ago

    Pune, Maharashtra, India CIEL HR Full time

    HiGreetings of the Day We have a critical opening with our client for the Senior Associate role for Pune Location Experience 0-1 years - Work Form Office Payroll Company Name CIEL Mode of Employment ContractNotice Period Immediate xef x82 xb7 Any graduate Preferably Degree in Law xef x82 xb7 Strong command in English language Specific skill sets...

  • Only 24h Left Technical Support Engineer

    3 weeks ago

    Pune, Maharashtra, India NOV Full time

    We are seeking an experienced Technical Support Engineer to join our team and provide support for our Real-Time Data Monitoring and Management RTDMM project The ideal candidate will have a background in drilling data management and monitoring support Key Responsibilities Provide technical support for the RTDMM project ensuring efficient and reliable...

  • Only 24h Left Area Manager

    7 days ago

    Pune, Maharashtra, India Amazon Full time

    Purview of a Operations ManagerManager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the...

  • Only 24h Left Director, Power BI Lead Developer Architect

    21 hours ago

    Pune, Maharashtra, India Ankura Full time

    Job DescriptionAnkura is a team of excellence founded on innovation and growth.Practice OverviewAnkuras Data & Technology Practice includes client services in the areas of Analytics & Data Strategy, eDiscovery & Cyber Security. Our Data & Technology team helps our internal and external customers design, execute and test cutting edge solutions in each...

  • Only 24h Left Associate, Fraud Analysis

    4 days ago

    Pune, Maharashtra, India Fiserv Full time

    Calling all innovators - find your future at Fiserv Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay...

  • Only 24h Left Lead Infrastructure Engineer

    3 weeks ago

    Pune, Maharashtra, India Mphasis Full time

    Job DescriptionJob DescriptionRole: ITRS Geneos Tooling Support Location: PuneWho are we looking forA mid-level experienced in supporting Geneos Administration mainly in Banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.Technical Skills:.Candidate with experience...

  • AI Business Development Specialist

    6 days ago

    Pune, Maharashtra, India Right & Left Brain Technologies Full time

    Company OverviewRight & Left Brain Technologies is a leading provider of AI services, dedicated to helping businesses unlock the full potential of artificial intelligence.Job DescriptionThis role offers an exciting opportunity to combine technical IT knowledge with business acumen to support the CEO in growing our AI services business. As an AI Business...

  • Only 24h Left: Engineer/Senior Engineer

    3 weeks ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job DescriptionEngineer/Senior EngineerPosition OverviewJob Title: Engineer/Senior EngineerCorporate Title: AVPLocation: Pune, IndiaRole DescriptionYou will be joining the Group Architecture team as an Engineer in the ERI (Executable Reference Implementation) team. This function is responsible for- Creating ERI containing an orchestration manual,- Terraform...

  • Only 24h Left Manager

    4 days ago

    Pune, Maharashtra, India Allstate Full time

    Job DescriptionAt Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Only 24h Left) MT

    3 weeks ago

    Pune, Maharashtra, India Genpact Full time

    Job DescriptionGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for...