▷ (Only 24h Left) Senior Technical Support Analyst

3 weeks ago

Bengaluru India Optum Full time

Job Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Under manager supervision, a Senior Tech Support Analyst provides data analytics to the Help Desk Manager and helps oversee a team of Tech Support Specialists. As a Team Lead, they provide Coaching Sessions for techs, run daily weekly monthly metric reports, and assist with escalated issues from Help Desk techs end users. Working closely with the Help Desk Manager they will be the primary point of contact for team related questions, concerns, and general guidance. They will also use AI such as Copilot to help analyze trends and reports to better assist Tech Support Specialists with their daily duties. - Working directly under the Help Desk Manager, the Sr Tech Support Analyst will be responsible for running all Metrics and Reports requested. They will work with the Help Desk Manager to analyze the reports and provide feedback to the Tech Support Specialists. - These Reports include: - Call Metrics (ASA, CAR, AHT, TTCR, QAS, ACW, etc.) - FCR Training and Learning Opportunities - NPS Survey Follow Ups - The Senior Tech Support Analyst will also be part of weekly one on ones with Tech Support Specialists providing feedback and scheduling sessions for coaching and growth. The Sr Tech Support Analyst will also be part of the weekly On Call rotation to assist with afterhours escalations - The Senior Tech Support Analyst will also be responsible for the training and onboarding of new Support Specialists added under their manager. The Sr Tech Support Analyst will also be a backup on the phones chat in the event of a major outage or system failure and perform any other job duties as assigned - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Higher Secondary/Senior Secondary School Diploma - 3+ years of experience with Computer Repair / Troubleshooting - 3+ years of experience in Customer Service Preferred Qualifications: - Active Directory experience - IT / Computer Call Center experience - Quick learner and able to multitask

  • (Only 24h Left) Data Analyst

    4 weeks ago

    Bengaluru, India Jobted IN C2 Full time

    Posting Description: Job Title- Senior Data Analyst Position type- Full Time Work Location-Bangalore Working style- Hybrid People Manager role: No Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time) Required years of experience – Minimum 5+ years of relevant experience Do you have previous experience in...

  • ▷ Only 24h Left! IND-Data Analyst

    3 weeks ago

    Bengaluru, India Rangam Infotech Private Limited Full time

    Job Description Job Description Job Description The fixed Income Content team is responsible for the collection, maintenance, analysis, and dissemination of high-quality information. The profile pertains to research and sourcing entity/company level information, fixed income reference data, and Rating data from various sources and transform them to a...

  • Only 24h Left: Technical Analyst 3-Support

    3 weeks ago

    Bengaluru, India Oracle Full time

    Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...

  • ▷ Only 24h Left! Revenue Analyst 1-Fin

    2 weeks ago

    Bengaluru, India Oracle Full time

    Job Description This requisition is for global resource position (Senior Analyst, IC1 Level), The Candidate should have graduation degree and good English command both in written and verbal communication. The candidate should be flexible in working in any shifts. Candidate should have 3 to 5+ years of relevant experience in Quote to order process. As a...

  • Only 24h Left! Senior Business Systems Analyst

    2 weeks ago

    Bengaluru, India RapidBrains Full time

    Senior Business Systems Analyst (BSA) - Payroll/HR Systems Specialist | Workday Focus (Bangalore) We are seeking a highly experienced, technical-functional Senior Business Systems Analyst (BSA) to drive the analysis, design, and implementation of complex payroll technology solutions. This role requires deep expertise in HR/Payroll data, end-to-end processes,...

  • Business Analyst

    2 weeks ago

    Bengaluru, India Brillio Full time

    Job Overview: Business Analyst We are seeking a Salesforce Business Systems Analyst with strong ability in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal...

  • Business Analyst

    2 weeks ago

    Bengaluru, India People Prime Worldwide Full time

    About Company Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients...

  • Quality Analyst

    3 weeks ago

    Ahmedabad, India E11EVEN TECHNOLOGIES Full time

    Job Description Location: Ahmedabad, India Experience: 2+ Years Domain Expertise: Web Development, Software, AI, Mobile Apps, Cloud, and Emerging Tech Employment Type: Full-Time About the Role We are looking for a Quality Analyst with a strong technical understanding across multiple domains of development, from web and mobile app development to AI,...

  • Senior Technical Support Analyst

    4 days ago

    Chennai, India Optum Full time

    Job Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion,...

  • ▷ (Only 24h Left) Senior Resource Analyst

    2 weeks ago

    India VeriPark Full time

    Job Description We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our...