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Senior Captain

4 weeks ago

Mumbai, Maharashtra, India Hunger Inc Hospitality Full time

THE ROLE At Hunger Inc its all about making every guest feel like theyve stepped into something special As a Senior Captain at The Bombay Canteen O Pedro or one of our other fantastic venues youll play a huge part in delivering exceptional service and making sure every guest experience is one to remember Whether it s a special event or regular service youll lead a team that delivers excellence with a smile energy and flair Your day-to-day will be all about coordinating the service leading your team and ensuring everything runs smoothly on the floor Youll also have the chance to work on catering events across the cityxe2x80x94taking our signature style of service to locations all over India And lets be clear this isnt just a jobxe2x80x94its a chance to be part of something that brings joy and energy to everything we do So if youre ready to take the next step in your career inspire your team and make every moment memorable for our guests we want to hear from you WHO YOU ARE Youre not just a Senior Captainxe2x80x94youre a natural leader who knows how to make the floor hum with energy With 2 years of experience leading teams and running service in the fast-paced world of food and beverage you know how to keep everything running smoothly even when the restaurant is buzzing You love the thrill of busy service but what really sets you apart is your ability to keep the team motivated engaged and excited You know that service is about more than just getting the job donexe2x80x94its about creating a vibe building connections with guests and making sure everyone is taken care of Whether you re managing a big event training new team members or just making sure everythings perfect for the next table you do it all with a smile and an eye for detail Youre ready to take on more responsibility and bring your leadership skills to the next level YOUR TEAM As a Senior Captain youll be leading a passionate crew of servers hosts and event staff Youll keep them energized focused and aligned on the ultimate goal creating a seamless memorable experience for our guests Youll work closely with your team and collaborate with the chefs and event coordinators to make sure everything runs like clockwork No matter the location or the size of the event youll be the one who ensures that your team stays motivated and that every detail is taken care of Youll help train new team members manage shift schedules and keep the vibe high Together you ll make sure our guests always feel like they re walking into their favorite place WHO YOU WILL REPORT TO Youll report to the Restaurant Manager or Event Manager depending on the location Theyll be your go-to for support guidance and all things operational Together youll ensure the restaurant or event runs smoothly with your leadership as the backbone of excellent service YOU WILL BE RESPONSIBLE FORTeam Leadership Motivation Lead a dynamic team with energy and positivity keeping them focused engaged and always ready to bring their A-game Youll train new team members provide ongoing support and motivate your crew to ensure top-tier service every time Creating the Experience From the moment guests walk in youll be there to make sure they feel welcomed and taken care of Whether its overseeing service during a busy night or managing large-scale events youll ensure that everything runs smoothly with a strong focus on the guest experience Event Execution Youll oversee catering events working alongside the kitchen and event teams to ensure that service runs seamlessly from start to finish Youll manage setup breakdown and everything in betweenxe2x80x94making sure the event is a hit Smooth Operations Youll manage the floor ensuring that everything is running efficiently from coordinating the teams tasks to managing the flow of service Youll keep everything on track balancing speed with a personal touch Problem-Solving Youll be the go-to when things need to be sorted quickly Whether its a guest concern or a logistical hiccup youll address it with calm professionalism and a focus on finding solutions Communication Youll keep communication flowing smoothly between the kitchen the front-of-house team and the guest ensuring that everything stays coordinated efficient and seamless SKILLS EXPERIENCE REQUIREDExperience At least 2 years of experience as a Captain Senior Captain or similar role in a busy food and beverage environment Leadership You have natural leadership skills and know how to inspire your team to perform at their best Youre the one who sets the tone for the shift making sure everyone stays motivated and on track Guest-Centered You know how to make people feel special Youre always looking for ways to enhance the guest experience and create moments thatll have them coming back for more Organization You thrive in a fast-paced environment You know how to juggle tasks manage time and make sure everything stays organized under pressure Team Player You understand the importance of teamwork Youre a mentor a coach and a collaborator always looking out for the teams success Adaptability Youre comfortable handling the unexpected and making quick decisions when things dont go as planned Communication Excellent verbal communication skills Youre a pro at keeping everyone in the loopxe2x80x94guests team members and managers alike WHAT YOULL GETA Chance to Lead Youll be at the forefront of delivering exceptional service As a Senior Captain youll have the opportunity to lead develop your team and make a real impact on the guest experience Competitive Salary We offer a competitive salary along with a performance-based bonus and private healthcare benefits Career Growth Hunger Inc is growing and so are your opportunities Theres plenty of room for you to develop and expand your career with us A Fun Team Youll work with a dynamic and energetic team thats as passionate about service as you are Together we create an environment where were all striving to do our best and have fun along the way A Thriving Brand Join one of Mumbais top restaurant groups known for its innovation exceptional food and unforgettable experiences At Hunger Inc its not just about the servicexe2x80x94its about creating a space where people feel at home If youre ready to step into a leadership role and create memorable experiences with your team we want to hear from you Requirements