Senior Frontline Support Engineer

1 week ago

Gurgaon, Haryana, India Taboola Full time

The job posting for the T1 Senior Support Engineer position at Taboola sounds like an exciting opportunity for someone with strong communication skills and a dedication to providing excellent service As the first point of contact for clients youll play a crucial role in ensuring their needs are met promptly and effectively Your responsibilities would include providing support via various channels like chat email and video conference demonstrating flexibility and adaptability to different communication mediums Being service-oriented and prioritizing the clients needs is key as is the willingness to continually learn and adapt to new technologies and methodologies Taboolas rapid growth in the internet industry offers an exciting environment for professional development and career advancement If youre passionate about customer service and enjoy working in a dynamic fast-paced environment this role could be an excellent fit for you Responsibilities A Senior Engineer should possess extensive knowledge and technical expertise in their domain They should be able to troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience Serve as the first point of contact for Taboola s clients Timely response to incoming customer support inquiries via email and support ticketing system Communicate urgent technical issues internally and externally Troubleshoot technical issues and escalate issues internally as needed Board management and timely Case Assignment Ensure equal workload distribution to the team members Knowledge creation preservation Handling of cases with a low Customer Health Score Participation in new initiatives to drive success Be responsible for highlighting operational issues to the management and plan to mitigate them Able to work in different shifts as part of 24 7 operation Handling Incidents and Tragedy in absence of shift leads Provide consultations to engineers and work as a POC for them Ability to manage shifts in absence of Leadership Requirements Excellent communication skills in English both verbal and written Open for 24 xc3 x977 shifts Should have working experience in Technical Support API and SQL Adv domain Should have working experience in Technical Support HTML CSS JS and SQL Publisher domain Strong multitasking prioritization skills and attention to detail A motivated team player with a positive attitude and the ability to accept and give productive feedback Ability to stay calm and maintain performance when under pressure Computer skills - experience working on Mac and PC Willingness and ability to work in a fast-paced ever-evolving environment and learn new technologiesWhat is Taboola Taboola is the world s leading content discovery platform serving 360B recommendations to over 1B unique visitors each month on the web s most innovative publisher sites including the BBC Axel Springer LeFigaro Evening Standard NBC USA Today and more Since our inception in 2007 Taboola s team of ninja-like engineers and digital media experts has built the world s largest and most advanced discovery platform - or search engine just the other way around - that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet Thousands of leading publishers e g India today Zee NDTV and media agencies use Taboola s innovative technology to increase user engagement monetize their traffic and distribute content to committed users on the web Today there are more than 1 400 Taboolars around the world and the number is growing connecting users to content they might like but didn t know existed We have offices in New York Los Angeles London Berlin Paris Tel Aviv New Delhi S xc3 xa3o Paulo Shanghai Tokyo and Bangkok If this sounds like an interesting opportunity hit easy apply Taboola

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