Customer Support Service Jobs Opening in A Client of Freshersworld at Chowpatty, MumbaiLess

2 weeks ago


Mumbai, India A Client of Freshersworld Full time

Customer Support ServiceJOB DESCRIPTIONUnderstanding customers' requirement problems and providing solutions.Assisting and guiding customers in using our product.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Prepare customer correspondence.Manage customer expectations. Offer solutions to basic customer issues.Requirements :Bachelors degreeGood clarity over telephonic communications, with proficient attention to detailCourteous with excellent customer service orientationExcellent command of verbal and written EnglishPromptness in responding to customers with a singular focus on quality and paying attention to detailsSkills :Good communication skills.IT industry knowledge.Excellent knowledge of Excel B.Com, BBA/BBM, BE/B.Tech, BSc



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