Human Resources Manager

Job Category Hotel-Human Resources About us At voco we ve created a hotel brand that gives people a different choice Hotels to count on but different enough to be fun Unstuffy hotels where people feel comfortable to relax and just get on with relaxing Our new family of hotels are connected by their own sense of style and individual character - and that s something we make the most of Finding the perfect mix of reliability and new experiences Because we believe that when you respect individuality life gets interesting At the heart of every great stay is a great host We think the trick to hosting is to take the time to understand what your guests need and want So before they arrive we find out more about them and how we can make their stay better Whilst they are with us we give tempting recommendations of our favourite drinks or food or tips for local experiences that they won t find in any guide book Join the Team at the Pre-Opening of voco Amritsar located with excellent road connectivity to the city s commercial and residential hubs voco Amritsar caters to a dynamic mix of corporate SME and MICE clientele in a substantially competitive market The voco Amritsar is located approximately 11 6 kilometers 7 2 miles from the Golden Temple and 13 kilometers 8 0 miles from Sri Guru Ram Dass Jee International Airport With 139 well-appointed rooms the hotel offers full-service F B outlets including an All-Day Dining restaurant 90 covers Lobby Lounge 30 covers and Bar 60 covers along with 24-hour Room Service Our meetings and events space accommodates up to 500 guests supported by additional leisure and wellness facilities such as a Health Club Swimming Pool and a boutique Spa What is expected from you As a part of management committee member you shall be responsible to drive success for voco Amritsar Travel is a journey We help make it a joy Designed to stand out from the crowd voco hotels is IHG s fastest-growing premium brand offering a hotel experience that is consistently thoughtful and distinct Each property is characterised by its individual charm providing guests with something different while also ensuring the reliability of a global brand With an inviting and unstuffy atmosphere voco hotels create a space where guests can truly unwind and feel at ease Centred around the brand hallmarks Come on in Me time and voco life voco delivers delightful and uplifting experiences brought to life by easy-going and attentive hosts Launched in 2018 the voco brand by IHG is known for its rapid global expansion and focus on conversion opportunities offering a reliably different upscale experience with a distinctive identity and relaxed service style What is the job As Director of Human Resources you will be a strategic partner to hotel leadership responsible for driving a people-first culture overseeing all aspects of talent acquisition development engagement and compliance You ll lead HR initiatives that support operational excellence foster employee wellbeing and ensure the hotel attracts and retains top talent Your role is critical in shaping a positive work environment aligned with voco s signature warmth and brand values We re seeking a dynamic HR leader with strong interpersonal skills sound knowledge of labor laws and a passion for creating exceptional employee experiences At voco we look for people who are dynamic confident and ambitious people who excel in their role and help our guests succeed too Your day to day People Create programmes to foster a positive work environment for all employees Support and administer an annual team member satisfaction survey Educate and train managers on HR disciplines to foster productivity and enhance performance Welcome and conduct new team member orientation Oversee maintenance of accurate and up-to-date personnel files and records for all employees Ensure hotel or company hiring standards and applicable laws and regulations are followed Build great relations with outside contacts Financial Help create the Human Resources department budget and control expenses Monitor staffing to manage costs Guest Experience Develop creative ways to inspire and motivate team members to provide guests with a unique experience Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience Responsible Business Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community Ensure compliance with relevant employment laws policies and procedures Conduct annual HR compliance standards self-audit Research and investigate all workplace issues to discover facts identify potential risks to the hotel or company and facilitate resolution through your employee relations programmes Escalate serious issues i Collect and maintain data from exit interviews turnover statistics absenteeism reports to identify trends training needs and supervisory issues Other ad-hoc duties - unexpected moments when we have to pull together to get a task done Accountabilities This is typically the only Human Resources professional in a hotel May supervise coordinator s in a larger hotel What we need from you High school diploma secondary education equivalent 2 years related experience in Human Resources or an equivalent combination of education and experience Some college courses in Human Resources Employment Law or related field preferred Must speak fluent English Other languages may be preferred How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law The statements in this job description are intended to represent the key duties and level of work being performed They are not intended to be ALL responsibilities or qualifications of the job About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Join voco TM hotels where every hotel has its unique charm and our thoughtful hosts create a home away from home Step by step we re on a journey towards a sustainable future treating the planet the same way we do our guests Seeking individuals with as much character as our vibrant hotels If you thrive on genuine hospitality your place is with us at voco TM hotels