Soft Service Executive

2 weeks ago

Bengaluru India JLL Full time

Job Description Find your next move at JLL and build a fulfilling career At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise. Have a Referral for this role Log into Refer2JLL to submit them for the opportunity. Position Summary: The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services including cleaning, , waste management and pest control. This role ensures high-quality service delivery, vendor management, and client satisfaction across assigned properties or portfolios. Key Responsibilities: Service Management & Delivery Oversee daily operations of soft services including cleaning, janitorial, catering, landscaping, and waste management. Monitor service quality through regular inspections and performance assessments. Ensure compliance with health, safety, and environmental standards. Coordinate with hard services teams to ensure integrated facility operations. Vendor & Contract Management Manage relationships with multiple soft service vendors and subcontractors. Monitor contract performance against SLAs and KPIs. Conduct vendor evaluations and manage contract renewals or transitions. Negotiate service agreements and resolve vendor performance issues. Ensure cost-effective service delivery within approved budgets. Client Relations & Communication Serve as primary point of contact for soft services inquiries from tenants and building occupants. Conduct regular client meetings and satisfaction surveys. Address service complaints promptly and implement corrective actions. Prepare regular service reports and performance dashboards for stakeholders. Quality Assurance & Compliance Develop and implement quality control procedures and inspection protocols. Ensure compliance with local regulations, building codes, and corporate standards. Maintain detailed records of service activities, incidents, and corrective actions. Coordinate periodic audits and implement improvement recommendations. Required Qualifications: Bachelor's degree or related field. 3-5 years experience in facilities management or soft services coordination. Strong vendor management and contract administration skills. Excellent communication and client service abilities. Proficiency in facilities management software systems and Microsoft Office Suite. Core Competencies: Problem-solving and analytical thinking, attention to detail and quality focus, strong organizational and time management skills, ability to work independently and manage multiple priorities, professional communication and interpersonal skills.

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