(21/09/2025) Dispatch Coordinator

4 weeks ago

Mohali India DNAScale Full time

Job Description

We are seeking an experienced US/Canada TruckingTransportation Dispatch Coordinatorto oversee daily fleet operations, optimize driver routes, and ensure on-time deliveries. This role focuses onreal-time tracking, driver coordination, and customer communicationnotfreight brokerage or load booking.

Key Responsibilities

Dispatch & Route Management

- Assign loads and dispatchcompany drivers(not brokers/carriers).
- Monitor driver progress usingGPS tracking.
- Adjust routes in real-time for delays, weather, or traffic.

Customer & Driver Communication

- Providelive updatesto customers on delivery status.
- Resolve delays, breakdowns, or service issuesproactively.
- Maintain professional communication with drivers viaELD/radio/phone.

Documentation & Compliance

- VerifyBills of Lading (BOLs), PODs and DVIRs.
- Ensure FMCSA/DOT compliance (HOS, pre-trip checks).
- Maintain accurate logs inTMS.

Operational Support

- Coordinate with warehouse/shipping teams for on-time pickups.
- Report maintenance issues to fleet managers.

Must-Have Qualifications

- 1+ year in truck dispatching (NOT brokerage).
- Experience withELD/GPS tracking tools.
- Strongproblem-solvingskills for delays/detours.
- Proficient inTMS softwareand MS Office (Excel for logs).
- Knowledge ofFMCSA/DOT regulations(U.S.) orMTO/CPC rules(Canada).

Nice-to-Have (Not Required)

- Experience withdedicated fleets(e.g., dry van, reefer, flatbed).
- Familiarity withcross-border (U.S./Canada) shipping docs.

Work Environment

- This is NOT a freight broker roleno load booking or rate negotiation.
- Fast-paced,24/7 operation(night shifts required).
- Team-oriented withdirect driver/customer interaction.

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