Query Management

3 weeks ago


Kolkata, West Bengal, India Capgemini Full time

Manage overall operations of a helpdesk or support center Ensure all systems and manual processing meets Service level agreements Manage escalations Service Issue management Stakeholder Management and relationship building Client focus and responsiveness Identifying areas for improvement and ensuring high levels of customer satisfaction People Management and grievance handling Work closely with Management and share periodic Service delivery reports and review decks Performance Management and team performance appraisal Managing budgets Primary Skills Strong process knowledge in workforce administration Employee data administration Strong project management skills applied in a business corporate environment Secondary Skill Experience of managing employee life cycle activities like personal job pay changes HR documentation New hire onboarding transfers leave absences promotions relocations separations etc System data entry experience SAP Oracle HCM Taleo SuccessFactors etc Capgemini



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