Query Management
3 weeks ago
Manage overall operations of a helpdesk or support center Ensure all systems and manual processing meets Service level agreements Manage escalations Service Issue management Stakeholder Management and relationship building Client focus and responsiveness Identifying areas for improvement and ensuring high levels of customer satisfaction People Management and grievance handling Work closely with Management and share periodic Service delivery reports and review decks Performance Management and team performance appraisal Managing budgets Primary Skills Strong process knowledge in workforce administration Employee data administration Strong project management skills applied in a business corporate environment Secondary Skill Experience of managing employee life cycle activities like personal job pay changes HR documentation New hire onboarding transfers leave absences promotions relocations separations etc System data entry experience SAP Oracle HCM Taleo SuccessFactors etc Capgemini
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Vendor Query Resolution Expert
5 hours ago
Kolkata, West Bengal, India GENPACT Full timeAccounting Professionals WantedWe are seeking accounting professionals with a deep understanding of Accounts Payable Invoice Processing, Accounting ERP, and Vendor Management to join our team. In this role, you will be responsible for processing vendor invoices accurately and responding to queries to ensure timely payment.Responsibilities:Process invoices...
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Query Management Service Desk
3 weeks ago
Kolkata, West Bengal, India Capgemini Full timeJob Description Strong process knowledge in workforce administration/Employee data administration. Strong project management skills applied in a business/corporate environment. Experience in managing multiple design project. Strong client management and team management skills. Experience of managing employee life cycle activities like...
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Query Management
3 weeks ago
Kolkata, West Bengal, India Capgemini Full timeJob Description Manage overall operations of a helpdesk or support center. Ensure all systems and manual processing meets Service level agreements. Manage escalations. Service Issue management. Stakeholder Management and relationship building, Client focus and responsiveness. Identifying areas for improvement, and ensuring high levels of...
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Bid Management Specialist
3 days ago
Kolkata, West Bengal, India NIS FACILITY MANAGEMENT SERVICES PRIVATE LIMITED Full timeJob Title: Bid Management SpecialistThe Bid Management Specialist is responsible for managing the bidding process for government and private sector contracts via online platforms. This role requires expertise in preparing, submitting, and managing bids, ensuring compliance with requirements.Key Responsibilities:Tender Monitoring:Monitor online platforms for...
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Query Management
2 weeks ago
Kolkata, West Bengal, India Capgemini Full timeManage overall operations of a helpdesk or support canter Ensure all systems and manual processing meets Service level agreements Manage escalations Service Issue management Stakeholder Management and relationship building Client focus and responsiveness Identifying areas for improvement and ensuring high levels of customer satisfaction People...
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Query Management
3 weeks ago
Kolkata, West Bengal, India Capgemini Full timeJob Description Manage overall operations of a helpdesk or support canter. Ensure all systems and manual processing meets Service level agreements. Manage escalations. Service Issue management. Stakeholder Management and relationship building, Client focus and responsiveness. Identifying areas for improvement, and ensuring high levels of...
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Channel Support Manager
4 weeks ago
Kolkata, West Bengal, India Anand Rathi Share and Stock Brokers Ltd Full timeChannel Support (Operation & Support)KEY RESPONSIBILITIES AND ACCOUNTABILITYMonitoring all the activities of Franchisee Manager, Team Leader, Business Development Team through CRM SoftwareQueries Handling & Call Co-ordination with Franchisee regarding RMS are for additional limit request and other queries regarding limit & riskOn boarding of New...
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Bid Management Specialist
3 days ago
Kolkata, West Bengal, India NIS FACILITY MANAGEMENT SERVICES PRIVATE LIMITED Full timeAbout the RoleWe are seeking a skilled Bid Management Specialist to join our team at NIS Facility Management Services Private Limited. As a key member of our System Division, you will be responsible for managing the bidding process for government and private sector contracts via online platforms.Key Responsibilities:Tender MonitoringRegularly monitor online...
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Assistant Manager
3 weeks ago
Kolkata, West Bengal, India Wipro Full timeRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous...
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Channel Manager
4 weeks ago
Kolkata, West Bengal, India Paradise Placement Consultancy Full timeJob Description: Manage the existing mapped partners relationship in terms of sales & servicing Meet the net revenue retention targets from partners and self-sourced business To achieve desired level of partner activation from the mapped base To keep track on partner payments and resolve partner queries / complaints prompt without any delay ...
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Compensation Manager
3 days ago
Kolkata, West Bengal, India Estalvis Advisors Pvt. Ltd. Full timeWe are looking for a skilled Compensation Manager to oversee end-to-end payroll processing and ensure statutory compliance at Estalvis Advisors Pvt. Ltd.Key Responsibilities:Administer complete compensation processing, including salary, bonuses, overtime, and reimbursements.Evaluate and implement effective CTC structuring to meet organizational needs.Manage...
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Senior Management Consultant
13 hours ago
Kolkata, West Bengal, India HSBC Full timeAbout the RoleThis is an exciting opportunity to work with our team in a leadership capacity, overseeing the forecasting, tracking, and reporting process. You will be responsible for managing budgets, resources, and stakeholders, as well as providing analytical support to senior management.Key ResponsibilitiesUpdating trackers for real-time...
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Release Manager
3 days ago
Kolkata, West Bengal, India LTIMindtree Limited Full timeJob DescriptionJob descriptionWork closely with Compliance release management teams on the system change requirements and ensure process compliance across landscapes- Support compliance team on audit related queriesissues- Configuration and troubleshooting of SolMan IT Service Management ITSM SLA Mail forms Organization Structure custom data elements and...
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Area Collections Manager
3 weeks ago
Kolkata, West Bengal, India Orange Shark Full timePosition: Area Collections Manager- >Education Loan Department (Banking/NBFC)Location: Kolkata and Delhi ( Only )Qualifications & Experience: Graduate in any field. Post-graduation/MBA preferred.Minimum: 8 - 10 years' experience in collections. Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers...
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Payroll Manager
2 weeks ago
Kolkata, West Bengal, India Estalvis Advisors Pvt. Ltd. Full timeA. Position: Payroll Manager, Job ID: 498B. Location: Behala, KolkataC. Experience: Minimum of 7-10 years of experience in payroll management, preferably in a large-scale organization.D. CTC: Rs. 6.00 to Rs.10.00 LPA (based on experience and qualifications)E. Education: Bachelor's degree in related fieldF. Job Summary:- We are looking for an experienced...
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Payroll Manager
6 days ago
Kolkata, West Bengal, India Estalvis Advisors Pvt. Ltd. Full timeJob DescriptionA. Position: Payroll Manager, Job ID: 498B. Location: Behala, KolkataC. Experience: Minimum of 7-10 years of experience in payroll management, preferably in a large-scale organization.D. CTC: Rs. 6.00 to Rs.10.00 LPA (based on experience and qualifications)E. Education: Bachelors degree in related fieldF. Job Summary:- We are looking for an...
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Front Desk Operations Manager
5 days ago
Kolkata, West Bengal, India Jones Lang LaSalle Full timeAt Jones Lang LaSalle, we empower our employees to shape a brighter future for the real estate industry.We are seeking a highly skilled professional to join our team as a Front Desk Operations Manager. This role involves serving on the front lines of customer service, providing a warm welcome to visitors and guiding them with their queries.The ideal...
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Financial Operations Manager
6 days ago
Kolkata, West Bengal, India Estalvis Advisors Pvt. Ltd. Full timeWe are seeking an experienced Financial Operations Manager to oversee end-to-end payroll processing and ensure statutory compliance for Estalvis Advisors Pvt. Ltd.ResponsibilitiesAdminister complete payroll processing, including salary, bonuses, overtime, and reimbursements.Ensure compliance with statutory laws such as PF, ESI, TDS, PT, and other applicable...
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Payroll Operations Manager
1 day ago
Kolkata, West Bengal, India Estalvis Advisors Pvt. Ltd. Full timeEstalvis Advisors Pvt. Ltd. is Hiring!We are looking for a highly skilled Payroll Operations Manager to join our team. As a key member of our organization, you will be responsible for managing end-to-end payroll processing, ensuring statutory compliance, and overseeing payroll operations.Key Responsibilities:Administer complete payroll processing, including...
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Regional Risk Manager
2 days ago
Kolkata, West Bengal, India Kotak Mahindra Bank Full timeKotak Mahindra Bank is seeking an experienced Regional Risk Manager to join our team. The successful candidate will be responsible for managing risk across our regional operations.The ideal candidate will have a thorough understanding of Branch Banking processes, systems, and controls, as well as digital banking trends and frauds.They will also possess...