D365 F&O Support Specialist

2 days ago


India Olive Trees Consulting Full time

Our client is a manufacturing company, headquartered in UK with their India office in Bangalore. This role is for a Senior Developer with significant DevOps experience. Responsibilities The Dynamics 365 Application Support Specialist is responsible to maintain, manage and support Dynamics 365 Finance & Operations - Collaborating with functional consultants, service delivery teams and stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs - Advanced Functional Knowledge in SCM and Finance, whilst also able to provide hands on support across several of the following D365 F&O modules. - Log, manage, and resolve customer incidents and requests in line with the defined SLAs - Assist functional consultants in various Business units with workflow configuration, testing and moving this to the live environment – AP, AR, Procurement and sourcing, GL, HR. - Assist with Batch job configuration and error resolution for certain Supply chain and finance functions – for example, Automatic release to the warehouse, Post Packing slip and invoices etc. - Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O - Assist with functional testing for code releases or after an environment upgrade Qualifications · Engineering or IT background · 4+ years of strong functional experience in D365 F&O - Primarily Supply Chain Management (SCM) · Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills · Knowledge of PL/SQL and excel · Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction · Flexibility to work in shifts to meet business needs · Knowledge of ITIL is a plus



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