Salesforce Project Manager

4 weeks ago


India Omniskope, Inc Full time

Job Description We are hiring a highly skilled Salesforce Project Manager with a proven track record in delivering complex, enterprise-grade Salesforce solutionsparticularly in Field Service Lightning (FSL), Service Cloud, and large-scale integration environments. The ideal candidate is certified, hands-on, and capable of managing cross-functional teams while engaging with executive stakeholders to ensure successful outcomes. Key Responsibilities - Lead the end-to-end delivery of Salesforce projects focused on FSL, Service Cloud, and multi-system integrations. - Manage large-scale implementations with multiple business units, global users, and high-volume data flows. - Define project scope, goals, and deliverables in collaboration with business stakeholders. - Coordinate internal teams including Salesforce Architects, Developers, Admins, QA, and third-party vendors. - Ensure alignment with Agile/Scrum methodology; conduct ceremonies including sprint planning, reviews, retrospectives, and stand-ups. - Proactively identify risks and drive resolutions to ensure project success. - Oversee UAT, training, release management, and post-go-live support. - Create and maintain comprehensive project documentation including project plans, BRDs, user stories, RAID logs, and status reports. - Ensure compliance with Salesforce best practices and security standards. - Engage with senior leadership for project updates, resource planning, and strategic alignment. Required Skills & Experience - 8+ years of IT experience, with at least 4 years managing Salesforce projects. - Proven experience with: - Field Service Lightning (FSL) implementations - Service Cloud process automation and case management - Integration projects with ERP, middleware (e.g., MuleSoft), and third-party platforms - Large-scale Salesforce environments supporting multiple orgs or global user bases - Deep understanding of Salesforce platform architecture, data modeling, security, and APIs. - Strong grasp of Agile frameworks; experience with tools like Jira, Confluence, Azure DevOps. - Exceptional stakeholder communication, leadership, and conflict resolution skills. Certifications (Highly Preferred) - Salesforce Certified Administrator (Required) - Salesforce Certified Service Cloud Consultant - Salesforce Certified Field Service Consultant - Salesforce Certified Platform App Builder - PMP, PMI-ACP, or CSM (Scrum Master) - ITIL or PRINCE2 Foundation (Nice to have)



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