Telecaller

1 week ago

Delhi, India Passionmojo Full time

Job Description

Role Overview:

As a Motor Insurance Telecaller, you will play a key role in reaching out to potential and existing customers to promote and sell motor insurance policies. You will assist clients with information, support policy applications, and ensure a seamless customer experience while achieving sales targets.

Key Responsibilities:

- Initiate outbound calls and handle inbound queries to promote motor insurance products
- Provide detailed information on motor insurance plans, coverage options, premiums, and benefits
- Assist customers in selecting suitable insurance plans based on their needs
- Process new policy applications, renewals, and updates accurately
- Maintain clear and updated records of customer interactions, sales activities, and follow-ups
- Meet or exceed monthly sales targets and key performance indicators (KPIs)
- Follow up with leads and existing customers to drive conversions and customer satisfaction
- Address and resolve customer complaints with professionalism
- Ensure compliance with company policies and IRDAI regulations

Requirements:

- Minimum 6 months of experience in telecalling, telesales, or customer service
- Ability to manage high call volumes and perform under pressure
- Basic knowledge of motor insurance products is an added advantage
- Strong sales aptitude with goal-oriented mindset
- Excellent communication, organizational, and time-management skills
- Proficiency in CRM systems and basic computer applications

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