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Deputy Telesales Manager
4 weeks ago
As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions. To date, we have issued over 44.3 million policies and played a crucial role in protecting 9 million families against death, disease, and disability. Our 24x7 online support, combined with on-ground assistance from over 6,000 insurance advisors, ensures a seamless experience for our customers. With an average customer rating of 4.4 stars and more than 23 million app downloads, we are dedicated to fulfilling the Insurance Regulatory and Development Authority of India's (IRDAI) vision of "Har Family Hongi Insured by 2047." Whether it is policy issuance, claim settlement, or simply understanding your insurance needs better, we are here to help. Join us on our mission to make insurance simple, accessible, and effective for all.
About the job:-Deputy Telesale Manager
We are seeking an experienced Manager - Sales Operations to oversee the smooth and efficient running of our telesales team, ensuring timely SLA delivery, achieving sales targets, and maintaining high levels of employee and customer satisfaction. The ideal candidate will possess leadership qualities, strong communication skills, and a commitment to driving performance and operational excellence.
Responsibilities:-
- Telesales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
- Field Sales Team Management: Lead and manage the field sales team to ensure they align with telesales efforts and achieve regional sales targets.
- Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
- Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
- Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
- Resource & Shift Management: Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
- Continuous Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.
- Training & Development: Lead training and induction programs for new hires, ensuring adherence to company policies, operational standards, and performance expectations.
- Performance Monitoring & Reporting: Continuously monitor team performance, document work schedules, and manage team absences. Provide timely reporting to senior management on key metrics and operational performance.
- Problem Resolution & Escalation Management: Address escalated issues, resolve operational concerns, and ensure that team queries are managed effectively.
- Project Management: Take on special projects as required by the business, managing timelines, resources, and team coordination.
Qualifications:- Any Graduate
ISMS Responsibilities:
- Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
- Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
- Ensure the safeguarding of information in their possession;
- Accepts responsibilities for the operation and protection of information assets; and
- Perform the work as delegated by the by the Function Head.
Who is an ideal fit :-
- Leadership & Management: Strong team management capabilities, with experience in leading, mentoring, and coaching a telesales team to meet performance targets.
- Sales Expertise: Proven track record in telesales, with experience in driving B2C sales performance, preferably within insurance (health/life/travel) sectors.
- Problem-Solving & Decision Making: Analytical and proactive in identifying solutions to challenges impacting team performance or operational efficiency.
- Client Engagement: Strong skills in client relationship management, including regular communication and providing tailored solutions.
- Communication & Reporting: Excellent verbal and written communication skills with the ability to present and report on key performance indicators to senior management.
- Performance Calibration: Ability to assess, monitor, and calibrate team performance against targets, offering coaching and support where necessary.
- Escalation Handling: Experience managing escalations, both internally and with clients, ensuring resolution and maintaining operational stability.
- Proficient in Systems & Tools: Comfortable using CRM tools, sales analytics, and Microsoft Office Suite to monitor, report, and enhance team performance.
Equal Opportunity Statement :-
At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.
What We Offer:
- Opportunity to earn good incentives
- Endless growth opportunity
- GMC - Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity
- Wellness Programs
- Give back to society through CSR
- Continuous talent enhancement program
- Childcare facility
- Tax saving flexible benefits
Address:-Sector 44 -Plot No-116 -Gurgaon
Walk-In Timing (11am -4pm )
Contact Person- HR Suman
LinkedIn ID-
