Service Now Developer
2 days ago
Job Description
We are seeking a talented and experienced ServiceNow Developer with hands-on CMDB expertise to join our team.
The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow applications and workflows, with a particular emphasis on enhancing and optimizing our Configuration Management Database (CMDB).
This role will focus on streamlining and automating business processes within our organization, leveraging CMDB capabilities to improve IT asset management, service mapping, and overall system reliability.
Responsibilities:
- Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc
- Configure Email Notifications (Table/Event based)
- Implement system security setting by creating/modifying Access Control List (ACL)
- Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls
- Work on Employee Center branding and customization as per customers requirements
- Use Restful Web Services to communicate with different applications with hands on REST APIs as we'll as other integration
- Create Data Sources and Load the ServiceNow tables with different data formats
- Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences
- Implement and configure Service Catalog and Knowledge Management
- Fulfillment of access provisioning/revocation via catalog item request
- Implement SSO and directory integration solutions
- Configure/customize Agent chat for Employee Center
- Optimize application performance and scalability
- Track and monitory ServiceNow license usage as we'll as optimize the same
- Conduct peer reviews and maintain coding standards
- Ensure proper documentation of all customizations and integrations
- Monitor and improve system performance as we'll as conduct regular health checks implement optimizations
- Evaluate enhancement requests and identify appropriate solutions
- Proactively identify CI classes, attributes, and relationship types that are required
- Perform CMDB data updates against requests. This can involve CI creation, modification and retirement
- Develop and maintain integrations to populate the CMDB
- Configure and maintain reports/dashboards (including CMDB health metrics preferences configuration)
- Add new attributes to CI classes based on requirements
- Develop and monitor CI data health reports / dashboards and resolve any issues
- Investigate issues with ServiceNow discovery and working on resolving them
- Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
- Perform actions to improve CSDM alignment (eg data migration to correct classes as per CSDM)
- Perform CMDB data audits and Configure policies on CMDB data manager
- Manages the design, development, and implementation of process and / or CMDB enhancements
- Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Management
- Validate CMDB functionality as part of ServiceNow platform upgrades and deployments
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