Associate Functional Architect

Overview The Blue Yonder Planning SRE Team is responsible for improving customer experience by proactively resolving upstream product issues deployment problems and enhancing support capabilities through tools technology and subject matter expertise For our SaaS Cloud customers we handle all aspects of solution support including proactive monitoring application support product support change requests service requests as well as end-to-end workflow support To achieve success we work in an integrated model collaborating closely with other cross-functional development teams to foster a more controlled environment Scope Blue Yonder is currently undergoing a tremendous SAAS DevOps transformation making it an incredibly exciting time to join our team You will be responsible for collaborating with global Product Development Functional and technical teams in various customer engagements The role will involve gathering and understanding technical and functional issues reported by customers consultants and driving towards solutions and fixes Additionally the individual will work closely with regional customers and internal stakeholders consultants support and cloud operations infrastructure security product development teams to implement and support our designed products and solutions effectively meeting business requirements while ensuring supportability and customer satisfaction What you ll do Provide direction and inputs for Root Cause Analysis and propose preventive measures Automate proactive preventive steps for large-scale deployment across all cloud customers Contribute to achieving site reliability engineering KPI targets Drive and execute operational improvements such as automation and process changes Understand and triage critical complex customer issues conduct necessary technical research and create knowledge articles for recurring cases Provide functional and technical support during customer upgrades deployments rollouts and post-production phases Communicate product and solution expertise to internal teams and customers Understand the SaaS offerings features and functionalities deployed for each customer Collaborate closely with Product Development to enhance product quality What we are looking for Industry Experience Supply chain domain experience and exposure to DevOps Minimum 6-8 years of experience in customer facing SaaS supply chain solution support consulting Devops Knowledge in BlueYonder Planning product will be added advantage Experience working with Blue Yonder products specifically Supply Chain Planning solutions Enterprise Supply Planning Supply Chain Planner Demand Fulfillment Inventory Optimization Order Promiser Previous experience providing software support to customers in on-premise and or cloud-hosted environments preference given to those with Microsoft Azure and SaaS solution support experience Possesses basic knowledge of relevant industry domain and business processes of the customers Understands SAAS consumption adoption and business value KPIs related to planning solution Technical Skills Experience with Oracle database and or WebLogic Java preferred Demonstrates strong analytical and problem-solving skills Programming language experience in Java J2EE concepts - JDBC C Knowledge of operating systems e g Windows UNIX LINUX Understanding of scripting languages - Unix Shell Scripting PowerShell Python etc Soft Skills Must have excellent communication and interpersonal skills to interact with global customers business users and internal personnel with an emphasis on follow-through and reporting Collaborates relentlessly passionately and respectfully with various BY teams customers and partners Leads by example demonstrating professionalism during internal and external conversations understands cultural differences and diversity Balances between Soft skills process people values teamwork roles and hard skills technologies frameworks solutions products Must be self-motivated and a quick learner - adapt to new technologies platforms and integrations Able to work flexible hours including evenings and weekends as warranted by critical situations or to manage customer escalations Education Bachelor s degree STEM Civil engineering Aerospace Engineering Electrical Engineering Electronics Mechanical Engineering and Industrial Engineering preferred Behavioral Exhibits service mindset by consistently displaying customer centricity and ownership Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development Pro-actively identifies learning opportunities and career path All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status