It Helpdesk Support Engineer

3 days ago

Thiruvananthapuram, Kerala, India UST Full time

Key Responsibilities Handle customer interactions via telephone email chat and web console Deliver excellent customer service and set clear expectations based on agreed processes Manage and resolve all tickets within target response and resolution times Work on rotational shifts and demonstrate flexibility Take ownership of customer issues and drive them to resolution escalating when necessary Meet or exceed performance metrics for the position Demonstrate strong proficiency in Microsoft Office Suite Word Excel Project Engage in continuous learning to stay updated on relevant technologies Skills and Attributes Exceptional customer service and communication skills verbal and written Strong problem-solving ability with a proactive and flexible attitude Highly organized detail-oriented and self-motivated Ability to prioritize tasks and manage workload efficiently Knowledge of the Internet common applications and connectivity protocols Experience with Windows OS knowledge of UNIX is an advantage Familiarity with ServiceNow platform Fluent in English both written and spoken Qualifications and Experience Graduate-level education or equivalent experience IT-related degree preferred but not mandatory Minimum 1 year of experience in a support environment or customer-facing role Skills It Helpdesk ITIL Ticketing About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

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