It Helpdesk Support Engineer
2 weeks ago
Key Responsibilities Handle customer interactions via telephone email chat and web console Deliver excellent customer service and set clear expectations based on agreed processes Manage and resolve all tickets within target response and resolution times Work on rotational shifts and demonstrate flexibility Take ownership of customer issues and drive them to resolution escalating when necessary Meet or exceed performance metrics for the position Demonstrate strong proficiency in Microsoft Office Suite Word Excel Project Engage in continuous learning to stay updated on relevant technologies Skills and Attributes Exceptional customer service and communication skills verbal and written Strong problem-solving ability with a proactive and flexible attitude Highly organized detail-oriented and self-motivated Ability to prioritize tasks and manage workload efficiently Knowledge of the Internet common applications and connectivity protocols Experience with Windows OS knowledge of UNIX is an advantage Familiarity with ServiceNow platform Fluent in English both written and spoken Qualifications and Experience Graduate-level education or equivalent experience IT-related degree preferred but not mandatory Minimum 1 year of experience in a support environment or customer-facing role Skills It Helpdesk ITIL Ticketing About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process
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IT Helpdesk Coordinator
7 days ago
Kochi, Kerala, India Soffit Infrastructure Services (P) Ltd Full time**Job Summary**: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. **Main Responsibilities**: **Team Supervision**: - Manage a team of...
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Product Support Engineer(Interviewer)
5 days ago
thiruvananthapuram, India Futuremug Full timeProduct Support Engineer(Freelance Interviewer)Location: RemoteSkills and Qualifications:Fluent in English, both speaking and writing.Excellent written and verbal communication skills.Strong time management skills, results-focused, and a proactive nature.Ability to learn quickly and to adapt easily to change.Experience using CRM systems,...
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Product Support Engineer(Interviewer)
5 days ago
Thiruvananthapuram, India Futuremug Full timeProduct Support Engineer(Freelance Interviewer) Location: Remote Skills and Qualifications: Fluent in English, both speaking and writing. Excellent written and verbal communication skills. Strong time management skills, results-focused, and a proactive nature. Ability to learn quickly and to adapt easily to change. Experience using CRM systems,...
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Thiruvananthapuram, India Futuremug Full timeProduct Support Engineer(freelance Interviewer) Location :Remote Skills and Qualifications: Fluent in English, both speaking and writing. Excellent written and verbal communication skills. Strong time management skills, results-focused, and a proactive nature. Ability to learn quickly and to adapt easily to change. Experience using CRM systems,...
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Product Support Engineer(Interviewer)
6 days ago
Thiruvananthapuram, Kerala, India Futuremug Full time ₹ 5,00,000 - ₹ 15,00,000 per yearProduct Support Engineer(Freelance Interviewer)Location: RemoteSkills and Qualifications:Fluent in English, both speaking and writing.Excellent written and verbal communication skills.Strong time management skills, results-focused, and a proactive nature.Ability to learn quickly and to adapt easily to change.Experience using CRM systems, ...
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Support Coordinator
1 week ago
Kakkanad, Kochi, Kerala, India Voxtron Solutions Full time**Position Title**: Support Coordinator **Role Overview**: The Support Coordinator will act as the single point of contact for managing support requests. The role ensures that all support issues are logged accurately, assigned promptly, and resolved within agreed SLAs, with proactive follow-up and escalation as required. **Key Responsibilities**: - Log...
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Network & IT Support Engineer
2 weeks ago
Kerala, India Verbat Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole Overview: As a network support engineer, your main responsibility is to maintain the computer hardware, software, accessories, networking, and online Windows & Linux Hosting servers for effective internal and external communication within the organization. Your tasks will involve upgrading the communications infrastructure, installing new systems for...
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Support Analyst
5 days ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Our Manufacturing Execution System is a mission-critical system running 24×7 on various locations worldwide. Any issues related to this system will cause a system failure. The Support Desk is our backbone and it provides our client instant support via Email/Phone/Business ticketing application to get the system back on track....
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Network & IT Support Engineer
5 days ago
Thiruvananthapuram, India Verbat Full timeRoles & Responsibilities: As a network support engineer, you’ll be responsible for maintaining the computer hardware, software, accessories, networking and online Windows & LinuxHosting servers (Web & Mail) that allow organization to function and communicate, both internally and externally, on a daily basis. Depending on your level of responsibility, tasks...
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thiruvananthapuram, India Futuremug Full timeProduct Support Engineer PanelExperience:8 to 10yearsAbout the companyWe are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.Were looking for experienced...
