Senior Information Technology Support Engineer

4 weeks ago

Bengaluru, India IT Skylight Full time

We are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24/7 rota covering UK hours. Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response. Mandatory Requirements - 12+ years' experience in IT Support (L1–L3) or Desktop Support - Office 365 Administrator Console experience (minimum 6 years) - Certifications: - AZ-104 - AZ-900 - MCSE (2019 or above) - ITIL4 - Hands-on expertise in: - Office 365 administration, PowerShell - Microsoft Defender for Endpoint - Azure Core Services (Compute, Storage, Networking, Monitoring) - Intune (Autopilot, Device Configuration Policies, Device Compliance) - Windows Server (2012–2022) - Active Directory, DHCP, DNS - Strong troubleshooting skills and ability to work independently - Excellent English communication skills (written & spoken) - Degree-qualified - Work-from-home capability: - Own laptop [Windows 11 Professional] - Fast, reliable internet - Ability to invoice monthly and receive payment via bank transfer Shift & Availability Requirements - You must be available during UK hours [Day: 9:00 am – 5:30 pm UK] and flexible to work any shift in the rota, including: - Day: 9:00 am – 5:30 pm UK [You will be mainly working on this shift] - Night: 1:00 am – 9:00 am UK - Evening: 5:00 pm – 1:00 am UK - Weekend cover (Saturday & Sunday) Key Responsibilities - Provide professional 1st, 2nd, and 3rd line support via telephone, email, and remote tools - Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently - Support and troubleshoot: - Windows 10/11 - Office 365 applications & services - Microsoft Azure and Intune - Windows Server environments - Active Directory administration - Endpoint security (Defender) - Perform desktop installation, configuration, upgrades, and maintenance - Handle general network troubleshooting (firewalls, routers, switches) - Provide user administration support (AD, O365, VMware, etc.) - Maintain accurate documentation in the ticketing system - Deliver excellent customer service and communicate solutions in clear, plain English Preferred Experience - Experience working in an IT solutions / MSP environment What We Provide - Hosted business telephone - Opportunity to work with a high-performing global support team If you meet all requirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.

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