▷ [15h Left] Senior Business Analyst

Job Description

About The Opportunity

Job Type: Permanent

Application Deadline: 05 October 2025

Job Description

Title: Senior Business Analyst

Department: Enterprise Change and PMO

Location: Gurgaon, India

Level : 3

About Fidelity International

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our ECPMO team and feel like you're part of something bigger.

About Your Team

The Technology function within the UK Business department provides IT services to the Fidelity business, which includes Pensions, Workplace Savings, FundsNetwork, Personal Investing, Retail, Digital, Customer Services and International business. This includes the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Enterprise Change and PMO (ECPMO) is a centralised global team with responsibility for delivering a consistent change process across FIL with traceable adherence to the new Enterprise Change Framework, increasing efficiency by eliminating duplication and enabling higher levels of automation and enhancing support for the business and delivery of

our ambitious change and transformation plan FIL-wide.

Purpose of your role

This role is for an experienced Business Analyst, with strong stakeholder management skills, to join the ECPMO team and support the successful delivery of a variety of change initiatives across the change enterprise with a focus on the Clarity PPM product, change tooling, enabling automation and innovation and the effective use of AI.

Clarity is the Enterprise-Wide Project Portfolio Management (PPM) application used by Fidelity. It acts as the golden source for all project records across the organisation to support delivery, analytics and decision making. It also provides effective time recording functionality for most of the organisational change resources to support both financial and resource management processes.

Your role as Business Analyst is to provide outcome focused business analysis across Clarity and other applications and processes supporting the Enterprise Change Framework. This will cover requirements gathering, process, operations and change analysis, building out test cases and test documents to support testing and embedding the changes into the operational areas. You would also be required to create training material and support user onboarding.

The role requires close working with colleagues in UK, Ireland, India, China and Hong Kong offices, and as such the candidate sometimes may be required to be flexible in the hours they work. This demanding role would perfectly suit a dynamic individual looking to work in a fast-paced environment.

Key Responsibilities

Requirements, Planning and Management

- Be self-sufficient in identifying and understanding business requirements/issues through engagement with key stakeholders.
- Ensure that all stakeholders have a common understanding of what is being delivered and how it is aligned to the overall target operating model (TOM).
- Identify & escalate as appropriate, issues & instances where any elements risking successful delivery are identified, assisting in the resolution of these issues.

- Supporting the effective management of the necessary JIRA boards and backlogs with the necessary teams and stakeholders

- Ownership of activities deliverables and outputs; Supporting PM on scope, timelines, plans, and RAID logs

Process Analysis and Automation

- Understand the application of practical and appropriate Generative AI with a mindset to automate and innovate.
- Be able to apply effective analysis techniques to deliver the required outcomes that are fit for purpose.
- Use your analytical skills to constructively challenge and achieve the right outcomes working collaboratively with the technical teams and wider stakeholders.
- Experience in working in complex process, data, and tooling solutions.
- Produce different forms of analysis output to an appropriate and agreed level of depth and audience.
- Develop detailed target business processes that are aligned and support delivery of the TOM.
- Facilitate workshop sessions on processes, data, and tooling requirements/solutions with working groups across the globe including taking a lead role in co-ordinating the successful delivery of any Proof of Concepts (POC)
- Regularly review and edit requirements, specifications, business processes and recommendations relating to the proposed solution, to ensure they are up to date throughout the life cycle of the project.
- Proficiency with Visio, JIRA and Microsoft Office tools.
- Experience of working as a BA on projects that have a PPM focus using PPMs tools such as Clarity.

Embedding (e.g. Testing, Training, Support)

- Build out test approaches, co-ordinate detailed documentation of test scenarios and manage end to end testing of the solution.
- Work with the testers to define defects, acceptable tolerances within various types of testing.
- Take ownership to ensure staff are provided with all training required including the creation of appropriate training materials.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.