Network Engineer

4 weeks ago

Gurgaon, Haryana, India Aryan Solutions Pte Ltd Full time
Job Description

What You Will Do

Responsible for Network troubleshooting including LAN, WAN & Security domains

Responsible for responding to technical support calls from our customers.

Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.

Troubleshoot & resolve highly complex customer network & security issues

Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)

Handling CISCO L3 and L2 Devices

Strong working knowledge of Datacenter switching e.g., Cisco Nexus, ACI.

Strong working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.

Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.

Strong working knowledge of IP, IPsec, and VPNs.

Responsible for delivering complex Maintenance and Monitoring activities for different customers.

Provide L3 Incident Management support through the IC role in case of the main crisis.

Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus.

Monitor performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.

Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.

Leverage knowledge articles to investigate and resolve second-line support calls assigned

Provide remote support to our clients.

Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Schedule updates for customer services.

Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.

Handle customers technical enquiries as well as service-related enquiries.

Provide insights and recommendations regarding customers networks and their optimization.

Support knowledge sharing and training, both internally and with customer teams.

EXPERIENCE

At least 5 years of experience in the Information Technology / Telecom Industry.

Strong customer focus, able to respond quickly and effectively to customers requests, and able to adapt to a fast-changing customer landscape and challenges.

Must have experience to work in a 24*7 support environment.

Hands-on experience with monitoring, Network diagnostic and analytics tools

Experience working with virtual and remote team members and stakeholders

Excellent analytical and problem-solving abilities.

Excellent data presentation and reporting skills.

Working Experience on enterprise customers projects: Network & Security Solutions

Must have a strong understanding of Firewalls Architecture with hands-on experience.

Must have strong experience with Complex Routing & Switching Environments

Must possess strong experience with Virtualization Technologies

Good problem-solving skills

Good at organizing and multitasking

Able to explain technical problems in simple terms

Strong troubleshooting and problem-solving skills

Experience in implementing network patches

Degree or equivalent experience in Engineering, Computer Technologies, or Business

Change management/ Project Management knowledge (ITIL knowledge is a plus)

Proficiency in English is a must

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