Post Delivery Owner

Job Description

Do you have Invoicing Experience

Are you a highly visible champion with a can do attitude and enthusiasm that inspires others

About Our Team

The Corporate Markets Pharma group is the leading provider of content based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier's strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in-class clinical content that only Elsevier can deliver. We are leaders in what we do

About The Role

The Post-Delivery owner will work in very close collaboration with the invoice and billing team in India and will ensure that they do the agreed proof of delivery checks for every order and provide the same to billing and invoice team along with their go ahead to invoice the customer.

Responsibilities

- Works in close collaboration with other post-delivery owners to manage volume of transactions Has a good overview of Global Pharma Products and understand what delivery entails for those products; checks journal shipment and product delivery
- Ensures Proof of Delivery exists and Billing team sends it to the customer with every invoice
- Works with pre-delivery owners to ensure billing details for client invoicing are set and any missing information is proactively chased up
- Reviews product delivery order reports for SOX compliance and ensured orders are approved for billing
- Tracks orders that are missing information or/and are incomplete (e.g. missing insertion orders, generic email ids etc.)
- Tracks orders that failed Proof of Delivery checks
- Works with pre-delivery and delivery owners to review the root causes and continuously improve the metrics and ensuring orders are keyed right first time
- Keeps the Product Delivery Lead up to date to on billing orders and ensures adherence to an agreed time frame when orders are delivered
- Organized in terms of their work and follows relevant processes to ensure SOX checks are done and appropriately documented
- Liaises very closely with the billing team in India on a daily basis and resolves any post-billing queries as required
- Ability to be calm, accurate and adheres to processes in particular when managing high volumes transactions over month-end and year-end

Requirement

- Bachelor's degree or equivalent work experience
- 1-2 years experience in professional capacity preference if in Operations or Process Management
- Proficiency with Microsoft Office suite (Word, Excel & PowerPoint).
- Strong organizational, verbal and analytic skills
- Ability to multi-tasking within a fast-paced environment
- Strong communication, follow-through and interpersonal skills
- Strong attention to detail and a team player
- Understanding of HTML coding and logic is advantageous
- Displays High Integrity and Honesty
- Accepts responsibility for the results based outcomes of group.
- A high level of proficiency in the local language is a must .

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

Benefits

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidised food provided (applies to India- Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
- Free Transport provided to and from the office (applies to India-Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.