Senior Operations Analyst

1 week ago

Pune, Maharashtra, India Global Payments Full time
Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary:

- Performs onboarding of new Trading Partners and new File Transmission processes using a variety of tools working with internal and external resources. Performs changes and decommissions of existing Trading Partners and File Transmission processes. Performs on a team rotation providing Production Support 24x7x365 globally. Consults with internal and external resources as needed. Provides world class support and consultation for internal and external entities for all matters relating to file transmissions.

Essential Responsibility:

- Onboarding New Trading Partners and new File Transmission processes
- Changes and Decommission to existing Trading Partners and File Transmission processes
- Production support of file transmission processes 24x7x365 globally
- Consultation with internal and external resources on design, scope, design, build, test and automation of file transmission processes.
- Fulfillment for ad hoc file transmissions.
- Administrative activities for tools used by File Transfer Services, including Connect Direct, Secure+, File Agent Sterling B2B Integrator, Control Center.
- Required Qualifications
- Bachelor's degree in an appropriate discipline (such as Operations or Computer Science, Information Technology) preferred experience in lieu of acceptable.
- 3+ years experience in operations & information technology or applied technology field.
- Excellent written and verbal communication skills for working with internal and external clients.
- Experience with operations and technology teams that have knowledge of high-volume transaction processing applications, cloud technologies and agile/lean practices as well as experience migrating legacy systems to server-based and web-based applications.

Preferred Qualifications

- Experience in Connect Direct hosted on z/OS, Windows and UNIX Linux systems
- Experience in Sterling B2B Integrator using SFTP, EBICS, Connect Direct and AWS S3 Services.
- Knowledge of TSYS Issuing, Merchant and Corporate back and applications, networks, and processes relating to creating and consuming files.
- Experience with PL-SQL and/or MS-SQL.
- Experience with UNIX/Linux Perl and/or Shell scripting.
- Experience with mainframe technologies such as CA7, TSO, ISPF.
- Experience with Winbatch.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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