Hcltech Mega Walk-In Drive Otc 6th Dec 25

7 days ago


Chennai, India HCLTech Full time

🚀 HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai 🚀 We are hiring experienced professionals for the role of at OTC Collections HCLTech 📍 Interview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 🗓️ Interview Date: 6th Dec 2025 ⏰ Interview Time: 10:00 AM 3:00 PM 📌 Work Location: Chennai 🧑 💼 HR SPOC: Harish. K 📈 Experience Required: 2-6Years Years (only eligible) Shift : US Shift Notice Period: Immediate Joiner to 45 Days - Carry a copy of your updated resume. - Bring a valid government ID proof (Aadhaar/PAN/Driving License). - Arrive at the venue between 10:00 AM to 3:30 PM for registration. Job Description: - Manage a portfolio of customer accounts and ensure timely collections. - Analyze aging reports and prioritize collection efforts based on risk. - Coordinate with billing, sales, and customer service to resolve disputes. - Negotiate payment plans with customers within defined limits. - Monitor credit limits and flag high-risk accounts for review. - Prepare weekly collection status reports and dashboards. - Support internal audits with documentation and account history. - Identify recurring issues and suggest process improvements. - Handle escalated accounts and high-value customers with complex issues. - Lead root cause analysis for recurring payment delays or disputes. - Collaborate with credit control and legal teams for risk mitigation. - Drive reduction in DSO (Days Sales Outstanding) and bad debt. - Conduct periodic reviews of customer payment behavior and trends. - Mentor junior analysts and support their development. - Participate in system testing and enhancement projects. - Present collection performance insights to leadership. - Advanced Problem Solving: Handles escalated and complex collection cases. - Root Cause Analysis: Identifies and addresses recurring payment delays. - Mentorship: Supports and trains junior analysts. - Cross-Functional Collaboration: Works with credit, legal, and sales teams. - KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes. - Process Improvement: Recommends enhancements to reduce overdue receivables. - Presentation Skills: Prepares and shares insights with leadership. - Oversee daily operations and performance of the collections team. - Allocate account portfolios and monitor workload distribution. - Ensure adherence to SLAs, compliance policies, and audit standards. - Lead process improvement initiatives to enhance efficiency and recovery. - Manage escalations and coordinate with external collection agencies. - Develop and maintain SOPs and training materials. - Conduct performance reviews and provide coaching to team members. - Collaborate with finance and operations for end-to-end O2C alignment. - Team Oversight: Manages daily operations and distributes account portfolios. - Performance Management: Tracks team KPIs and ensures SLA compliance. - Escalation Handling: Resolves high-risk or sensitive customer issues. - Process Governance: Maintains SOPs and ensures audit readiness. - Coaching & Development: Conducts reviews and supports team growth. - Automation Awareness: Identifies opportunities for workflow digitization. - Stakeholder Engagement: Coordinates with finance and operations teams.



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