Call Center Operations Manager
14 hours ago
Job Description Description We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own - Hire and build the team Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions. - Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets - Execute training and quality Use existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams - Handle operations and scheduling Set and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean Report and communicate with US leadership Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks. Requirements - Deep call center leadership experience At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps. - Proven hiring and scaling track record Demonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats - Strong grasp of outbound sales and tools Solid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment - Communication and coaching strength Excellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic - Builder mindset and ownership Comfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit Benefits - Opportunity to use your experience and judgment to build a high-performing outbound sales team from the ground up - Significant ownership and autonomy in shaping the culture, standards, and leadership bench of a 100+ seat call center - Professional development support, including training, tools, and resources to help you build and manage a world class team
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Head of Call Center Operations
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Director of Call Center
4 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the teamOwn the...
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Director of Call Center
14 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own...
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Call Center Training
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build...
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Head of Call Center Operations
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Head of Call Center Performance Manager
14 hours ago
Nagar, Sahibzada Ajit Singh Nagar, India Lytegen Full timeJob Description Description We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own -...
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Head of Call Center Operations
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build...
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Director of Call Center
14 hours ago
Sahibzada Ajit Singh Nagar, India Lytegen Full time(Strategic Leader for High-Performance Outbound Sales Operations)** About the Role We are hiring a world-class Director of Call Center — someone who has built, scaled, and led large outbound sales call centers (400–500+ seat environments), understands the front-end and back-end operations better than anyone else, and can architect our entire call-center...
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Call Center Manager-US Outbound Sales
2 weeks ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own...
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Head of Call Center Process Improvement
2 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription Description We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire...
