Customer Service Coordinator

4 weeks ago


Ambala HR IN genist technocracy pvt. ltd Full time

Job Title Service Coordinator Location Lalru Punjab Qualification Diploma in Electrical Engineering Experience Minimum 2-3 years in a biomedical equipment company in a service coordination role Job Timings - 9 am to 5 30 pm Job Responsibilities Coordinate and manage the field service engineers team efficiently Monitor and ensure timely execution of AMC CAMC Annual Comprehensive Maintenance Contracts Follow up with customers for service renewals pending payments and feedback Handle installation scheduling and ensure proper documentation Address and resolve customer complaints promptly and professionally Maintain service records and generate regular performance reports Support service team operations to improve customer satisfaction and service efficiency Required Skills Strong communication and interpersonal skills Ability to multitask and manage priorities Proficiency in MS Office Excel Word Outlook Knowledge of biomedical equipment servicing processes is a must Problem-solving attitude with a customer-centric approach Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person Speak with the employer 91 6284587294


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