Manager, Sd Operations

Change Champion Communication and Change management Maintain and update employee handbooks Knowledge Management articles and other documents on the Bridge myHR portal to allow employees to access relevant HR policies and procedures Work with local country Corporate Affairs team to communicate benefits wellness programs and HR policies to employees Prepare materials for employee communication sessions townhalls Deliver trainings and share guidance notes to internal country HR community including GPS AskHR and HR operations teams to ensure they are kept up to date on HR standards and processes Key stakeholders Country Regional Head Service Delivery Country Head of HRs HR Business Partners Country CEO Office Collaborative Partners Unit heads of GPS Internal GPS AskHR HR Ops Country HR COEs Group HR COEs Non HR including Compliance Finance and Corporate Affairs Vendor Management Perform activities in the vendor management process including RFPs ERs SRs TPSA PIA cloud governance committees and Exit management plan etc Work on closure of TPSA PIA and prepare necessary dispensations where required Engage with Country SD for necessary approvals where required Perform annual due diligence on Vendor contracts and support data request for regulatory and compliance audit around Vendors and maintain all necessary documents and perform periodic upload of service review packs meeting minutes etc in SCBuy Application Raise POs e-Pros and work with GFS Finance towards periodic recharge on vendor invoices to all employee cost centres advise on accruals that needs to be maintained or released to meet vendor invoices Support to queries from country SD and support data requirements for audit around Vendor management Risk Management Understand HR Operational Risk framework and support IRR assessments review by engaging relevant RPOs Participate and represent country SD in RCAs and ensure all actions agreed are completed in a timely manner Review and Monitor controls sample testing performed by GPS Perform the control monitoring if controls executed locally in country Audit and Regulatory Reporting Have strong understanding on country specific laws and regulations and ensure HR SD actives processes meet the required regulations Take corrective actions to remediate any identified gaps if any Understand regulatory changes and implications on HR SD activities Raise CR request and work with downstream Operations team in implementing changes to the process and services Assist Country HR audits and support requests including surveys and headcount reports in a timely manner Support all regulatory compliance and audit related activities for HR Support Year end Directors compensation data requests from Finance and Internal auditors for annual report preparation Job SummaryTo support HR Specialist Delivery HRSD and HR stakeholders in region country as per defined operating model including but not limited to payroll benefit insurance offboarding internal transfer visa application vendor management governance and other HR operations related processes Key Responsibilities Perform all Country HRSD support activities including Payroll Tax and Benefits administration Controls and strongly collaborate with various HR functional HR BPs COEs cross functional Finance Country OR CoSec etc and external stakeholders Vendors to deliver HR SD activities where required Perform monthly quarterly half yearly data assurance checks on processes to ensure all regulatory requirements are duly met Perform Descriptive Diagnostic and Predictive analysis on HR SD areas to identify opportunities solve business process and continuously improve the HR services Collaborate with internal HR and relevant stakeholders to improve employees experience at workplace including lead design test and implement employee engagement campaigns launch wellness programs and organise annual Loyalty Award Work closely with County SD Internal teams to deliver and streamline processes end-to-end Collaborate effectively with them to identify inefficiencies and process gaps for improvement Analyse and monitor coverage and cost effectiveness of benefits program Manage HR projects and support technological enhancements as per group standards and local country requirements Build a positive people experience for all employees by leveraging on HR systems such as ServiceNow and SuccessFactors and support technological enhancements as per group country standards and BAU requirements Work with country PRB Performance Rewards Benefits teams to ensure the roll out of local benefits are in line with global design principles Handle and resolve complex HR queries and escalations and where necessary reach out to relevant employee people leader to gain full understanding of the query and resolve Train GPS AskHR and HR Operations team to resolve queries and ensure reduction in overall queries landing to country SDs Skills and Experience Standard Operating Procedures Effective Communication Process Improvement Operational Risk Customer Support Operations Problem Management Process Human Resources Operations HR Policies Standards and Procedures Project Management Human Resources Information Systems Operations Qualifications GRADUTATE WITH EXPERIENCE IN HR PROCESS MANAGEMENT UNDERSTANDING OF RISK POLICIES AND PROCEDURES About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 27971