Team Lead, Last Mile

7 days ago

Chennai Tamil Nadu, India Amazon Full time

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re seeking a Channel Team lead for our Delivery Station In this role you will be responsible for End-end operations with stake holders at our DS and support the DS site lead in performance management and driving the operational plan Key job responsibilities Essential FunctionsDefining building and executing the delivery process from delivery station to customer addressEngage closely with the delivery team including associates developing and maintaining a highly motivated and performance driven team Continuously improve the delivery process and attain a sustained level of delivery performance through process and training improvements Initiates improvements to enhance quality standards reduce waste and eliminate unnecessary work Analysis of the data reports to identify performance bottlenecks and improve performanceEssential Skills Strong leadership capabilities and people management skills - Ability to work under pressure situationsGood communication skills Ability to communicate and explain to individuals the team what needs to be achieved for the Delivery Center Amazon to achieve its objectives Listening skills Gains input and commitment from all involved in delivering their specific part Strong Bias for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Analytical Skills Effectively analyze and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks Related skills Background on marketing End-end sales Experiences with people management and basic data analytical skills BASIC QUALIFICATIONS- Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Experience in e-commerce retail or advertising - Experience in courier industryOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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