Customer Support Executive(Tamil-voice Process)

3 weeks ago

Coimbatore Tamil Nadu, India Aabasoft Technologies India Pvt Ltd Full time

Job Title: Customer Support Executive (Tamil - Voice Process)

Location: Info park

Experience Level: 0-1 year

We are currently seeking a Customer Support Executive fluent in Tamil for our voice process team. In this role, you will be responsible for delivering exceptional customer service to our Tamil-speaking customers over the phone. If you have a strong command of the Tamil language and a passion for assisting customers, we encourage you to apply

**Responsibilities**:

- Handle inbound and outbound calls from Tamil-speaking customers with professionalism and empathy.
- Assist customers with their inquiries, provide product information, and resolve issues effectively.
- Ensure customer satisfaction by addressing concerns promptly and accurately.
- Collaborate with team members to achieve service-level targets and maintain quality standards.
- Escalate complex issues to the appropriate department for resolution when necessary.
- Continuously strive to improve customer service processes and contribute ideas for enhancement.

**Requirements**:

- Fluency in Tamil language is a mandatory requirement.
- Excellent verbal communication skills in Tamil, with the ability to articulate information clearly and concisely.
- Strong customer service orientation and a friendly demeanor.
- Ability to adapt to changing priorities and work well under pressure in a fast-paced environment.
- Good listening skills and the ability to empathize with customers' needs.
- No prior experience required; freshers are welcome to apply.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,214.10 - ₹15,000.42 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you a Fresher?
- Will you be able to reliably commute or relocate to Kochi, Kerala for this job?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Tamil (required)
- English (required)

Work Location: In person

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