Tele Calling Executive

2 weeks ago

Ludhiana, India DSO SOFTWARE Pvt.Ltd. Full time

A telecaller, also known as a telemarketer or telephone sales representative, is a professional who makes outbound calls to potential or existing customers with the aim of promoting a product or service, generating sales, or gathering information. Here is an overview of the typical job profile for a telecaller:
1. **Making Outbound Calls**:

- Telecallers primarily make outbound calls to a list of contacts provided by the company.
- They may use scripts provided by the company to introduce products or services and persuade potential customers to make a purchase or take some desired action.

2. **Product or Service Knowledge**:

- Telecallers need to have a good understanding of the product or service they are promoting.
- They should be able to answer basic questions about the offering and effectively communicate its features and benefits.

3. **Customer Engagement**:

- Building rapport with potential customers is essential for successful telecalling.
- Telecallers need to engage in a polite and professional manner, actively listen to customer concerns, and address questions or objections.

4. **Sales Techniques**:

- Telecallers often use various sales techniques to influence potential customers and close sales.
- They may need to overcome objections and effectively communicate the value proposition of the product or service.

5. **Lead Generation**:

- In addition to making sales, telecallers may also be responsible for generating leads.
- This involves identifying potential customers who may be interested in the product or service and collecting relevant information for further follow-up.

6. **Maintaining Records**:

- Telecallers typically need to maintain accurate and up-to-date records of customer interactions, including details of calls made, outcomes, and any follow-up actions required.

7. **Meeting Targets**:

- Many telecaller positions come with sales targets or other performance metrics.
- Telecallers are often expected to meet or exceed these targets to contribute to the overall success of the sales team.

8. **Communication Skills**:

- Strong verbal communication skills are crucial for telecallers. Clear articulation and the ability to convey information persuasively are key aspects of the job.

9. **Adhering to Compliance**:

- Telecallers need to be aware of and adhere to any legal or ethical guidelines related to telemarketing activities, including regulations around Do Not Call (DNC) lists.

10. **Continuous Learning**:

- Staying informed about changes in products or services, market trends, and sales techniques is important for telecallers to remain effective in their role.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹20,196.66 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9779776831

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