Procure to Pay
3 weeks ago
As a **Quality Support** you will be expected to Having End to End Knowledge of P2P.
- Have deep knowledge of the process, policies and desktop procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- Has good understanding of process taxonomy and process approach from an end-to-end perspective (e.g., good DGEM knowledge)
- Drive Value back to client utilizing their process expertise
- Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
- Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech
- Have very good knowledge of CG and other Platform approaches, the Automation Drive Suit and DGEM Tech - building certifications in DGEM Tech technologies
- Be familiar with standard analysis tools/techniques
**Primary Skills**:
- Constantly support service quality exercises in End-to-End P2P cycle.
- As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client.
**Secondary Skills**:
- Identify, drive and manage implementation improvements along the operational P2P process
- Work on process, standardization, automation and simplification activities
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