Sales & Service Advisor - Car Selling Industry

3 weeks ago


Ashok Nagar Chennai Tamil Nadu, India Vision Thru HR Solutions Full time

**Service Advisor & Sales Advisor - job description**

**4 wheeler Car Industry - Premium Brand Car Selling & Servicing**

A Service Advisor is a professional who assists customers at a car dealership to understand their car’s maintenance or repair options and answers customer questions before they are scheduled with a Technician.

**Service Advisor responsibilities include**:

- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

**Job brief**

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

**Responsibilities**
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business

**Requirements and skills**
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor

**Sales Advisor - Automotive - Car Selling**

The car salesperson assists customers who are looking to purchase a new vehicle. They converse with customers to find out their budget and wish list, helping them find a suitable car that matches their needs. In addition to selling cars, the car salesperson orders and arranges payments on time.
- Develop an in-depth understanding of our current car inventory and use that knowledge to encourage customers to make a purchase
- Work with our marketing team to grow our customer base
- Assist in setting up the sales lot or the showroom floor for promotions and to put new models on display
- Work with the Finance Manager to develop sales agreements that benefit the company as well as the customer
- Collaborate with our Sales Manager to offer attractive deals on used vehicles to interested customers

**Skills & Qualifications for Sales Advisor**:

- Diploma required
- Previous car sales experience a plus
- Excellent customer service and negotiation skills
- Strong computer skills required
- 1+ years’ experience in retail sales preferred

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Application Question(s):

- Do you have relevant experience in 4 wheeler / Car Automobile segment? (this is a mandatory question)
- What is your current & expected monthly salary? This too is a mandatory question.
- Require Immediate joiner. Mention your possible date of joining if selected. (this too is a mandatory question)

**Experience**:

- total car Selling or Service advisor: 1 year (required)
- Worked in Car Industry: 2 years (required)

Work Location: In person

**Speak with the employer**

+91 9710786685

Application Deadline: 20/03/2024
Expected Start Date: 22/03/2024


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