Soft Skill Trainer

5 days ago

Kurla Mumbai Maharashtra, India Madhuban toyota Full time

**Job Title**

Soft Skill Trainer

**Job Purpose**

To design, deliver, and evaluate soft skills training programs for dealership employees across Sales, Service, and Spare Parts departments, ensuring enhanced customer experience, teamwork, and overall performance in alignment with the dealership's goals.

**Experience: 3 - 5yrs**

**Salary: 40k -50k**

**Key Responsibilities**

**1. Training Delivery**
- Conduct engaging and interactive training sessions on soft skills such as:

- Communication skills
- Customer handling
- Conflict resolution
- Emotional intelligence
- Problem-solving and decision-making
- Time management and organizational skills
- Team collaboration and leadership skills
- Tailor training programs to address the specific needs of Sales, Service, and Spare Parts teams.

**2. Training Content Development**
- Design training modules and materials in collaboration with department heads.
- Incorporate role-specific scenarios (e.g., handling objections for sales, dealing with irate customers in service, or effective communication for spare parts).
- Develop e-learning content, handbooks, and visual aids to enhance learning experiences.

**3. Training Needs Assessment**
- Conduct needs analysis to identify skill gaps across departments.
- Work closely with department managers to prioritize training requirements.

**4. Performance Monitoring**
- Track and measure the impact of training programs on individual and departmental performance.
- Provide post-training evaluations and feedback to employees and management.

**5. Employee Coaching**
- Offer one-on-one or group coaching for employees struggling with specific soft skills.
- Guide employees in implementing learned skills in day-to-day dealership operations.

**6. Cross-functional Collaboration**
- Collaborate with Sales, Service, and Spare Parts teams to align training objectives with business goals.
- Participate in team meetings to address recurring soft skills challenges.

**Qualifications & Experience**
- Bachelor’s degree in Business, Psychology, HR, or related field (preferred).
- Certification in Training & Development (e.g., Dale Carnegie, NLP, or equivalent) is an advantage.
- Minimum 2-4 years of experience as a soft skills trainer, preferably in the automobile or retail industry.

**Skills & Competencies**
- **Excellent Communication Skills**: Fluent in [local language(s)] and English.
- **Interpersonal Skills**: Ability to build rapport with employees at all levels.
- **Presentation Skills**: Engaging delivery style with the use of multimedia tools.
- **Analytical Skills**: Ability to identify skill gaps and measure training effectiveness.
- **Customer-Centric Approach**: Understanding of dealership dynamics and customer expectations.
- Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).

**Key Performance Indicators (KPIs)**
- Improvement in customer satisfaction scores (Sales, Service, Spare Parts).
- Reduction in customer complaints related to soft skills.
- Feedback ratings from trainees and managers.
- Number of training sessions conducted per month/quarter.
- Adoption rate of trained skills in day-to-day operations.

**Working Conditions**
- Based at the dealership with occasional travel for multi-location training.
- Flexibility to conduct sessions during off-peak hours or weekends as required.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- Soft Skill Trainer: 3 years (preferred)

Work Location: In person

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