Patient Counselor

4 days ago


Paschim Vihar Delhi Delhi, India Mantra Care Full time

**Location**: Eye Mantra Hospital
**Employment Type**: Full-Time
**Experience**: Minimum 1 year (Experience in an eye hospital is mandatory)

**Contact Number: 9310578771**

**Key Responsibilities**:

- **Patient Counseling**:

- Guide patients regarding various eye surgeries, including cataract, LASIK, and other ophthalmic procedures.
- Provide detailed pre-surgery and post-surgery information to patients and their families.
- **Coordination and Support**:

- Assist patients in understanding the treatment plans and addressing their concerns effectively.
- Act as a liaison between patients and the medical team to ensure smooth communication.
- **Surgery Scheduling**:

- Coordinate with the medical team to schedule surgeries based on patient availability.
- Ensure patients are prepared and informed about the procedure day.
- **Documentation and Record-Keeping**:

- Maintain detailed records of patient interactions, counseling sessions, and surgery schedules.
- Ensure all necessary consent forms and medical documents are completed accurately.
- **Customer Service**:

- Provide empathetic and patient-focused service, ensuring a positive experience for every patient.
- Handle queries and provide prompt resolutions to enhance patient satisfaction.

**Required Qualifications and Skills**:

- **Experience**: Minimum 1 year of counseling experience in an eye hospital is mandatory.
- **Communication Skills**: Excellent verbal and written communication skills in English and Hindi.
- **Interpersonal Skills**: Strong ability to build rapport with patients and their families.
- **Organizational Skills**: Ability to manage multiple tasks and maintain attention to detail.
- **Knowledge**: Familiarity with eye surgeries, procedures, and related medical terminology.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (required)

Work Location: In person


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