Product Trainer

5 months ago

Bengaluru Karnataka, India LeadSquared Full time

**What we do?**

The traditional way of selling is dead. Digital is the future and with it comes new challenges. LeadSquared is a pathbreaking sales & marketing platform curated for the new digital world. Unlike the rigid traditional systems we cater to 100s of unique use-cases and processes ensuring that our platform fits any business process without a hitch. LeadSquared obviates the need of using multiple systems, can grow and scale with the needs of business and comes with zero IT cost. LeadSquared is designed to help marketers increase the marketing ROI, give them tools to engage with the leads and provide insights that sales need to close deals faster.

Our promise is to deliver results from day 1 and we have 1500+ customers and 200,000 users to vouch for us.

LeadSquared has been recognized as one of the fastest growing companies in the world:

- Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
- Frost and Sullivan's 2019 Marketing Automation Company of the Year award
- Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
- Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

LeadSquared is backed by institutional investors like GAJA capital, Stakeboat Capital and angels like Jyoti Bansal.

Product trainer in LeadSquared is a key member of the training department. This position will help in building, managing and delivering LeadSquared certification programs for in house employees, LeadSquared partners, clients and students. You will work closely with internal and external stakeholders like Product Engineering team, Sales and Professional Services team to identify and develop interactive courses for the target audience. You will also play a key role in new joiner onboarding for LeadSquared.

**Key Responsibilities**:

- ** Deliver High-Quality Experiences**: Conduct engaging and informative training sessions for a diverse range of customers, partners, and employees. Ensure the overall quality of course deliveries and customer experiences, both pre
- and post-training.
- ** Seminar and Webinar Facilitation**: Organize and host seminars and webinars for internal teams, customers, and partners. Develop relevant content and presentations to educate stakeholders on industry trends, product updates, and best practices. Ensure seamless execution and provide valuable insights to participants.
- ** Cross-Organizational Collaboration**: Collaborate with cross-functional business partners to enhance course materials and learning paths based on feedback from training sessions. Communicate valuable customer insights to account teams to inform strategic decision-making.
- ** Support Self-Learning Environments**: Assist in the development and maintenance of self-learning resources for LeadSquared products. Provide guidance and support to users engaging in self-paced learning activities, fostering a culture of continuous learning and skill development.
- ** Cultivate Stakeholder Relationships**: Build and nurture relationships with internal and external stakeholders to foster collaboration and mutual success. Act as a liaison between training, sales, customer success, and product development teams to ensure alignment and cohesion in delivering exceptional customer experiences.

**Qualifications**:

- 2 years+ of experience in a similar role within the software industry, preferably in a SaaS environment.
- Strong proficiency in LeadSquared technologies and integrations, with a deep understanding of product functionalities and use cases.
- Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and engaging manner.
- Demonstrated ability to collaborate effectively across diverse teams and drive cross-functional initiatives to successful outcomes.
- Proven track record of delivering high-quality training programs and driving customer satisfaction.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

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