Associate IT Support I

2 weeks ago

Chennai Tamil Nadu, India Anthology, Inc. Full time

Associate IT Support

Bangalore, India

The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

The Anthology Information Technology department is focused on supporting Anthology's global workforce. As Associate IT Support, you will play a vital role in ensuring seamless operations of internal systems, delivering efficient support for desktop and laptop environments, and proactively addressing technical issues to minimize disruption to the day-to-day work of employees.

Primary responsibilities will include:

- Providing support for Windows and MAC based end-user computing systems, including desktops and laptops
- Responding proactively to user-reported issues via the Helpdesk tool, phone, and IM while adhering to defined SLAs
- Troubleshooting and resolving issues related to Azure and Office 365 platforms
- Installing and troubleshooting Microsoft products, ensuring mínimal downtime for employees
- Demonstrating basic knowledge of Windows patch management systems
- Monitoring alerts for server and network infrastructure and escalate as needed
- Assisting with desktop and laptop OS installations and having a solid understanding of hardware configurations
- Working collaboratively with internal teams and external vendors to resolve technical issues efficiently

Required skills/qualifications:

- Bachelor’s degree or diploma in Computer Science Engineering or a related field
- 0-2 years of experience in IT support roles
- Proficiency in troubleshooting and resolving issues in Azure and Office 365
- Hands-on experience with Microsoft Endpoint Manager and Microsoft products installation and troubleshooting
- Basic knowledge of virtualization tools like Hyper-V and VMware
- Basic knowledge on DNS, DHCP and network topologies
- Willingness to learn and work in rotational shifts
- Fluency in written and spoken English

Preferred skills/qualifications:

- Familiarity with Microsoft deployment tools
- Understanding of AD, DNS, DHCP, and network infrastructures
- Ability to monitor server and network infra alerts proactively
- Basic understanding of Windows patch management systems and security protocols
- Strong multitasking skills and a proactive approach to problem-solving
- Excellent communication and coordination abilities for collaborating with internal peers and external stakeholders
- Positive attitude with a willingness to learn and adapt to a dynamic environment

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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