Operation Executive

6 months ago


Navi Mumbai Maharashtra, India Aurafox Solutions Private Limited Full time

**Operation Executive
- Business Travel Solution (BTS)**

**Experience - 1 -2 years**

**Notice Period - 15 days maximum**

**Experience in Industry logistics and transport, DHL.**

**Industry - Mobility/ Transportation ETS**

Job Description
- Handle calls from Clients and make reservations on the online portal.
- Allocation of reservation of Vendors.
- Prior car rental experience will be preferred. - Good working knowledge of Microsoft Excel and Microsoft Outlook is desired.
- Confirm reservation details to Clients.
- Follow up with drivers for pre-journey confirmation as per fixed schedule and vehicle readiness.
- Update portal with dispatch details.
- Maintain strict SLA/TAT for all activities.
- Attend to and provide customers with a solution to any queries/complaints.
- Must discuss every matter with its supervisor or team leader to get any issues sorted.
- Coordinate with Vendor management department and administrative department for billing/vendor-related queries.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards of Service.

Skills
- Should have good Oral, and written communication and listening skills.
- Should be an effective communicator, fluent in what he/she is speaking.
- Should be computer literate. (Proficient in MS Office).
- Should have the ability to handle multiple calls simultaneously.
- Should be able to multi-task and be able to manage time effectively
- Should provide the most accurate information in the portal and to the customer
- Good interpersonal and problem-solving skills.
- Should be flexible enough to adapt to any environment or changes happening in the work.
- Should be patient enough and quite motivated to learn new things and execute them effectively on a day-to-day basis.
- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

**Salary**: ₹5,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Night shift

Shift availability:

- Night Shift (required)

Ability to Commute:

- New Mumbai, Maharashtra (required)

Work Location: In person


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