South Indian Call Centre

2 weeks ago

Bengaluru Karnataka, India MediaTechTemple Full time

**Call Center Quality Check (South Indian Language)**

At Bharatpur Head Office Location - Rs 1.80 Lakh to Rs 3 lakh Per Annum + Incentives

TVS Motor Company Limited Outbound Call

Tamil, Telugu, Kannada and Hindi Language

We’re seeking an employee who will be responsible for the supervision and efficient operations of the Call Centre. The person in this position strives to achieve overall member satisfaction by providing quality service and support to MediaTechTemple and fellow employees. This employee works to meet department assigned goals and operations support functions.
- Participate in the hiring, training, and coaching of employees in conjunction with the Call Centre Operations Supervisor.
- Train and supervise Call Centre staff in conjunction with the Call Centre Operations Supervisor by assigning work, answering questions, solving problems, and helping with complex transactions and sensitive member relations problems. Provide staff with feedback in monthly staff meetings.
- Mentor employees to ensure they are adequately trained and consistently meeting department goals for; calls answered/abandoned and member service.
- Performs, reviews and assists with written performance evaluations for employees of the Call Centre and makes written recommendations for direction of call center representatives.
- Assist in tracking member feedback, analyzing employee performance and recommending solutions for improvement.
- Perform monthly call quality reviews in the form of Call Monitors in cooperation with the Call Centre Operations Supervisor and senior Call Centre personnel. This includes but is not limited to recording, scoring and submitting calls and score sheets to the Call Centre Manager. This also includes monthly coaching sessions with staff in order to improve overall quality of calls.
- Direct senior Call Centre Representatives to initiate and maintain the Call Monitors that they are required to perform and helping them to execute them.
- Develop, apply, and evaluate policies and procedures for the Call Centre to assist in efficiencies and streamlining.
- Prepares monthly Call Centre Incentive Reports for the Call Centre Manager.
- Prepares monthly Call Centre Statistic Report for the Board of Responsible for researching member inquiries to ensure proper follow-up and member satisfaction.
- Maintain a thorough working knowledge of existing and Related products and services and share that knowledge with Call Centre staff in the form of Product of the Month training, in conjunction with the Call Centre Operation Supervisor.
- Serve as backup to Operations Supervisor to oversee work schedules to include lunch hours, vacation or time off requests and other projects and duties as assigned. Assure proper staffing and completion of tasks in Call Centre, approve time cards on a biweekly basis ensuring that staff is minimizing over-time as well as verifying proper clock in and out procedure.
- Must be at least 18 years of age.
- Must be a graduate of an accredited high school or have the equivalent of a high school diploma.
- Must be able to speak, write and understand **Tamil, Telugu, Kannad and Hindi**. Excellent verbal and written communication skills are necessary.
- Must have knowledge of office machines and equipment and be able to type.
- Patience, tact, enthusiasm and positive attitude toward the members and general public.
- Prolonged periods of sitting at a desk and working on a computer.
- For Work from Home
- Computer
- USB Head Phone
- Mobile Phone
- Good Internet Connection

MediaTechTemple, technology driving company which focusing on traditional as well as Innovation solutions. We are providing integrated solutions as most beneficial for our client. We are focusing on **IT Solutions, Marketing Solutions, Tele Solutions and Advertisement**. We provide customized **products and solutions** to meet your goals. At Media Tech Temple, we believe that our partnership led service approach, addresses the critical components that ensure a long-term successful strategy for our clients.

**Job Types**: Full-time, Permanent

**Salary**: ₹9,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Salary Bar is Rs 1.80 Lakh to Rs 2.64 lakh Per Annum + Incentives

**Education**:

- Bachelor's (preferred)

Work Location: Remote

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