Customer Support Associate

4 weeks ago

Pune, India SKYLARK HR SOLUTIONS Full time

Most Reputed company is Hiring

Job Role: Customer support

Experience: Min 2+plus years of experience

Interview Mode: Virtual

Job Location:Pune

**Job Description**:

- Transition Coordination - Process definition & documentation
- Process & SLA Compliance
- Customer Interaction - Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and

participate in the initiatives
- Provide support to TL in engagement activities like training, logistics,

acting as SPOC, etc

Client Expectation:
Support Team/Coach shall:
(i) support in the new hire experience classroom during cross checks and assisting CSRs with Contact

handling and using tools to help assess knowledge and skills attained by CSRs;
(ii) possess knowledge of where learners are in their learning whenever providing support;
(iii) facilitate debrief sessionsobserve and support Contact handling, observe behaviors such as

hold, tool usage, and efficient navigation;
(v) attend and engage in the reinforcement training and contribute when applicable;
(vi) support questions through various communication tools; and

(vii) may support multiple classes at once during weeks one (1) through

four (4) of New Hire Training and shall be dedicated to supporting

one class beginning in week five (5) of New Hire Training

Regards,

HR Ramya

6382745619

**Salary**: Up to ₹700,000.00 per year

Schedule:

- Day shift

Application Question(s):

- How many years of experience you have in customer support?
- Do you have any experience in the international voice process?
- Do you have any experience in the telecom industry?
- What is your current CTC?
- What is your Expected CTC?
- Your notice period?

Work Location: In person

**Speak with the employer**
+91 6382745619

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