Assistant Executive Housekeeper

1 week ago

Calicut, India Miletia Guide Solutions PVT LTD Full time

Hiring for reputed Resort

Location : Wayanad

Experience : 3 to 5 years of experience in Hotel/Resort industry.
- Ensures that all Housekeeping staff perform duties in accordance with hotel policy
- Assists the Executive Housekeeper in formulating and establishing plans for all aspects of Housekeeping management and operation.
- Represents the Housekeeping Department when Executive Housekeeper is not available.
- Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
- Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
- Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
- Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.
- Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
- Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
- Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for regular activities.
- Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
- Stores safely and maintains all equipment, supplies and chemicals as required.
- Recommends to the Executive Housekeeping renovation and repair needs for rooms and public areas.
- Reports problems with materials and equipment to Executive Housekeeper.
- Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction.
- Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.
- Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.
- Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Housekeeper.
- Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.
- Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement.
- Participates in all staff and training meetings as required.
- Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
- Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security
- Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff.
- Maintains a high standard of hygiene and sanitation throughout all service areas.
- Reports any health or safety hazards to the Executive Housekeeper.
- Performs other duties as assigned by the Executive Housekeeper.

**Requirements**:

- Good command of English communication
- Great personality and positive attitude
- The ability to build good working relationships with colleagues at all levels.

Good time management skills
- Computer literate, knowledge of PMS
- Good communication and training skills
- Energetic, friendly, flexible, motivated and able to work independently

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 5 years (preferred)

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