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Walk In- Guest Relationship Executive

2 months ago

Bengaluru, India Enliven Estate Management Full time

Walk in
- Guest Relationship Executive.

Must have prior 2 to 3 years experience in Hospitality/Hotel maintenance added advantage

Experience: 2-3 years in Hospitality/ Hotel maintenance

Education: Diploma/ MBA in Hospitality maintenance(Fresher's can also apply)

Job Descriptions:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hospital and city. Check on VIP guest movements, complete their pre-registration formalities. Welcome guests during check-in and giving a found farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hospitality, city as well as the competition.

Providing information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities.

Allocate rooms to all arriving guests.

Maintain up-to date information on room rates, current promotions, offers and packages

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Co-ordinate with housekeeping for clearing of rooms.

Collect Guest feedback during guest departure along with his likes and dislikes.

Perform basic cashier activities as and when required.

Maintain guest lockers for safe custody.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Give proper and complete handover to the next shift

Should be able to handle all guests without bias or prejudice.

Follow the rules and policies laid down by the management.

**Salary**: ₹25,000.00 - ₹30,052.65 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Kannada (preferred)
- English (preferred)

Expected Start Date: 27/07/2023

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