Customer Service Representative

5 months ago

Mumbai, India RISE IT DIGITAL LLP Full time

Hi,

We are having an opening for Customer Service Outbound (US PROCESS) for Andheri West. - Link Road

Company Profile: We are a Digital Marketing company catering to businesses in USA and India.

Designation: Customer Service Outbound

Location: Andheri West - Link Road

**Responsibilities and Duties**:

- To help customers understand the product offerings as per their requirements and respond and resolve all the queries raised by them.
- Assist the Customers during various interactions and make sure that customer satisfaction is enhanced during the entire purchase and servicing experience.
- Constant efforts on keeping oneself updated with the company's existing and new product offerings, their benefits and features.
- Upselling/cross-selling products and services to our existing customers.
- Prepare Sales reports, track and publish Individual and team productivity and performance.
- KPIs in the form of Sales Targets, Customer Satisfaction, Daily productivity and Quality Scores.

**Required Experience, Skills and Qualifications**:

- Excellent consulting, writing, presentation and communication skills
- Demonstrable social networking experience
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English

**Working Days**: Mondays to Fridays (5 Days working)

**MALE CANDIDATES ONLY**

Thanks & Regards,

Gloria Dsouza

Human Resource

Contact: 9820099494

**Salary**: ₹25,000.00 - ₹55,000.00 per month

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- US Process: 1 year (preferred)
- Calling: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9820099494

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