Customer Service Officer

2 months ago

Mohali, India 7 Whole Essentials Full time

We are seeking a motivated and experienced Customer Care Lead to join our team. As the Customer Care Lead, you will be responsible for providing exceptional customer service, managing a team of customer care representatives, and ensuring customer satisfaction at every touchpoint.

**Responsibilities**:

- Develop and maintain customer service standards, policies, and procedures to ensure consistent and exceptional customer experiences.
- Collaborate with cross-functional teams, such as operations, logistics, and marketing, to ensure seamless order processing, delivery, and communication throughout the customer journey.
- Generate reports on customer service performance, team productivity, and customer feedback to provide insights for business improvements.
- Proven experience in a customer care or customer service leadership role within the e-commerce industry.
- Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to empathize with customers and resolve issues effectively.
- Strong leadership skills with the ability to motivate and inspire a team, fostering a positive and collaborative work environment.
- Familiarity with customer service software and tools, such as CRM systems and helpdesk platforms.
- Analytical mindset with the ability to interpret data, generate reports, and make data-driven decisions.
- Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and composure.
- Ability to adapt to a fast-paced, rapidly changing e-commerce environment.
- Fluency in written and spoken [Language(s)].

If you are a customer-oriented leader with a passion for e-commerce and a drive for delivering exceptional customer experiences, we would love to hear from you. Join our team and contribute to our mission of providing outstanding service to our valued customers

**Salary**: ₹10,400.92 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9872648016

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