Customer Delivery Architect

3 weeks ago

Bengaluru, India Cisco Systems Full time

**What You’ll Do**:

- Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services.
- Participate in services presales activities, statement of work prioritizing, review and creation, position value of Cisco as part of a comprehensive outcome-based solution.
- Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple verticals.
- Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.
- Creatively advocate current and new technologies solutions relevant to customer success.
- Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience.
- Mentor / develop other Engineers.
- Play the role of an individual contributor.

**Decision Making / Impact**:

- Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.
- Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.
- Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.
- Advisor to help customers in achieving business outcomes, operational, program, or service objectives.
- Mentorship impacts CX technical communities.

**Role and specific responsibilities**:

- Contribute successfully to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Actively mentor and develop other Consulting Engineers.
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers.
- Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns.
- Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.
- Avenues for automation ideation; lead and work with a team of software programmers to implement automation ideas for delivery excellence and efficiency.
- Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
- Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.
- Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business

**Who You’ll Work With**:
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

**Who You Are**:

- Knowledgeable in (1) or more of: IP Internetworking LAN switching, ATM, WAN Expertise & Voice technologies, Mobility and Video, Connected Experience architectures, Unified Infrastructure, Programmable Networks, Cloud Orchestration and Automation.
- Internetworking Troubleshooting experience, protocol diagnosis, and decoding to the packet level.
- Ability to demonstrate the technical expertise of others.
- Knowledge of network design concepts / network management, network availability & capacity planning.

**Leadership / Autonomy**:

- Possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model.
- Work independently, with guidance in sophisticated situations only.
- Can work in sophisticated or unstructured environments.
- Provide guidance and training to engineers within global CX organizations.
- Drive community engagements.

**Why Cisco**:
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give an

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