Receptionist Telecaller

3 weeks ago

Chandigarh Chandigarh, India Study World Full time

**Position Type**: Full-Time

**About the Role**:
**Key Responsibilities**:
**Reception Duties**:

- Greet and welcome visitors with a positive attitude.
- Manage the front desk and ensure a clean and organized reception area.
- Maintain and organize client records and appointment schedules.
- Assist with administrative tasks such as data entry and document filing.

**Telecalling Duties**:

- Make outbound calls to potential and existing clients to promote study visa services.
- Provide accurate and detailed information about study visa processes, requirements, and programs.
- Schedule appointments for consultations and follow-ups.
- Maintain a database of leads and update it regularly with call notes and outcomes.
- Address client queries and resolve concerns professionally and efficiently.

**Customer Engagement**:

- Build and maintain strong relationships with clients through excellent service.
- Collect and process client feedback to improve services.

**Requirements**:

- **Experience**:

- 1+ year of experience in a similar role (receptionist, telecaller, or customer service).
- Experience in the study visa industry is a plus.
- **Skills**:

- Exceptional verbal and written communication skills in English (knowledge of additional languages is a plus).
- Proficient in MS Office (Word, Excel, Outlook) and CRM tools.
- Strong organizational and multitasking abilities.
- Ability to handle high call volumes and work under pressure.
- **Traits**:

- Friendly, approachable, and customer-focused attitude.
- Problem-solving mindset with attention to detail.
- Professional appearance and demeanor.

**What We Offer**:

- Competitive salary and incentives.
- Training and development opportunities.
- A supportive and collaborative work environment.
- Career growth potential within the organization.

Pay: ₹8,086.00 - ₹26,175.16 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person

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